100% remote - full-time.
Inleed is a Swedish web hosting and internet service provider with thousands of customers, a small tight-knit team, and big ambitions. We're now looking for reinforcement to our first line support – someone who enjoys helping people and solving problems for real, not just forwarding tickets.
What you do
You are the customer's first point of contact via phone, email, and live chat.
A typical day might involve:
Troubleshooting websites that are acting up – often WordPress, PHP errors, SSL certificates
Migrating customers from other providers (websites, email, domains)
Helping customers with email issues – accounts, clients, delivery problems
Troubleshooting domain and DNS questions – pointing, zone files, propagation
Helping our internet customers with basic connection troubleshooting
Escalating the right issues to second line – and learning from them along the way
Who you are
This is not a job for IT beginners.
You don't need to be a sysadmin, but you must understand the basics:
You know what a DNS zone is and understand the difference between A, MX, and CNAME records
You've tinkered with WordPress – themes, plugins, maybe a broken site or two
You understand how email works under the hood (not just "it doesn't work")
You're genuinely tech-curious and troubleshoot before giving up
You write and speak fluent Swedish and enjoy customer interaction
Bonus if you also have
Experience from web hosting, ISP, or other support environments
Basic knowledge of Linux and the terminal
Knowledge of cPanel/DirectAdmin-like control panels
What we offer
100% remote - work from anywhere
Fixed working hours
Wellness allowance
Occupational pension
A small team where you make a real difference – not a cog in the machine
Clear path to grow toward second line and deeper technical responsibility
Employment type: Full-time, 6-month probationary period.
Start date: Immediate
About Inleed
We operate web hosting, VPS, dedicated servers, and internet service in Sweden.
Small team, big responsibility, zero bureaucracy. You'll work close to the rest of the team and have direct impact.
Feel free to check what customers think of us on Google / Trustpilot – you'll love it here!
Sounds interesting? Send your CV and a few words about yourself to [email protected] – we'll respond the same day.
Open to all
We focus on your skills, not your other circumstances. We're open to adapting the role or workplace to suit your needs.100% remote - full-time.
Inleed is a Swedish web hosting and internet service provider with thousands of customers, a small tight-knit team, and big ambitions. We're now looking for reinforcement to our first line support – someone who enjoys helping people and solving problems for real, not just forwarding tickets.
What you do
You are the customer's first point of contact via phone, email, and live chat.
A typical day might involve:
Troubleshooting websites that are acting up – often WordPress, PHP errors, SSL certificates
Migrating customers from other providers (websites, email,…