Technical Inside Sales & Customer Support

Do you want to combine technical advice, customer service, and relationship building in a role where you make a real difference? At Radonova, we work to create healthier indoor environments through world-leading radon measurement solutions. Our customers include the real estate industry, construction sector, municipalities, and other organizations where knowledge and quality are essential. We are now looking for a Technical Inside Sales & Customer Support specialist to join our Customer Relations team. This is not a traditional customer service role. You will combine technical advice, customer service, and proactive B2B customer development. Part of your day involves supporting customers and colleagues by answering questions via phone and email, while another part focuses on building new customer relationships, identifying customer needs, and helping companies find the right solutions. This role suits you if you thrive in the intersection between customer service, consulting, and business development, and if you are motivated by creating long-term customer relationships. Your responsibilities In this role, you will: Develop and nurture relationships with new B2B customers. Identify customer needs and recommend appropriate products and services. Provide technical advice on radon measurement and our solutions. Handle incoming customer inquiries via phone and email. Support customers throughout their entire journey – from first contact to completed solution. Collaborate closely with colleagues in sales, the laboratory, and other departments to ensure high service standards. Contribute to improving our work processes and creating an even better customer experience. About you We believe you are someone who enjoys building relationships and establishing trust. You have a business-oriented mindset, are solution-focused, and enjoy helping customers find the right solution. You don't need to know everything about radon from the start – we'll teach you that. The most important thing is that you are curious, have a technical interest, and are comfortable combining customer service with consulting and business development. To succeed in this role, we believe you: Have experience in customer service, inside sales, technical support, or other customer-facing B2B operations. Have technical or science education at secondary, vocational, or higher education level, or equivalent knowledge gained through work experience. Are communicative and express yourself well in speech and writing in both Swedish and English. Have an interest in technology and enjoy learning about new products and services. Are organized, responsible, and able to handle multiple tasks simultaneously. Enjoy working both independently and as part of a team. Have good computer skills, experience with Word, Excel, PowerPoint, Outlook, and preferably experience with CRM or business systems. Experience from the real estate industry, laboratory operations, or technical products is a plus, but not a requirement. What we offer At Radonova, you become part of an international company with an important mission for society. We work to create safer and healthier indoor environments through market-leading radon measurements and analysis solutions. With us, you get: A varied and developing role with significant responsibility. The opportunity to combine customer service, technical advice, and business development. Engaged and helpful colleagues in an international environment. A workplace where quality, innovation, and customer focus are central. Excellent opportunities to develop together with the company. Application Does this sound like a role for you? We look forward to hearing from you! Submit your application with CV and cover letter. We conduct ongoing selection, so don't delay in sending your application.

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