Sales Team Lead at Mio Nässjö

Mio AB · Full-time

Rågången 2, Nässjö, Sweden

At Mio, the customer experience is at the heart of everything we do. Whether we meet customers in-store, develop our product range, or work behind the scenes in the service office and warehouse, we all contribute to the same goal – creating world-class customer experiences. To succeed, we believe in the power of teamwork. We combine business acumen, expertise, and passion to develop both the customer experience and our operations. Here you'll have the opportunity to take responsibility, contribute ideas, and help shape the future of Mio together with engaged colleagues. Are you as passionate about customer interactions as we are? Do you enjoy making others' days better and finding smart solutions to their needs? Then you could be our next Sales Team Lead! At Mio, you'll work in a stimulating environment with varied tasks where initiative and development are encouraged. Together with engaged colleagues, you'll create inspiring experiences and world-class customer interactions – every day. About the Role As Sales Team Lead, you're part of the store's management team, responsible for leading and coaching your team toward sales targets. You lead by being part of the sales team that meets our customers. With clear and motivating leadership, you create engagement, structure, and results. You report to the store manager and serve as deputy when needed. Key Responsibilities As Sales Team Lead, you're responsible for leading and allocating daily work in the store based on the business plan and priorities. You create engagement through clear communication, daily meetings, and follow-up, and serve as a role model in sales and service. You develop employees through coaching, feedback, and skills development. You ensure that customer interactions maintain the highest quality, follow up on campaigns and key metrics, optimize inventory levels and availability, and handle operational disruptions and safety risks. In collaboration with the management team, you participate in strategic planning, scheduling, recruitment, and concept development. You contribute to a positive work environment by building team spirit, handling conflicts, and following up on deviations. You actively engage in systematic workplace health and safety work and ensure the workplace is safe, ergonomic, and inclusive. What We're Looking For You have experience in retail or service leadership You're goal and results-oriented with a business focus You have a coaching, clear, and attentive leadership style You're a team player with competitive spirit and the ability to engage others You're passionate about customer service and long-term customer relationships You're action-oriented and confident in making decisions The Position Permanent full-time employment, starting with a 6-month probationary period. Start date by agreement. Work hours include daytime, evenings, and weekends. Recruitment Selection is ongoing. The process includes occupational psychological tests (MAP and Matrigma). A background check will be conducted at the end of the recruitment process for the candidate who advances to the final stage. Mio is one of Sweden's leading furniture and home furnishing chains with stores throughout the country. Since 1962, we've helped people create homes they love and continue to develop our offering, customer interactions, and operations for the future. Our vision is clear – to be Sweden's largest furniture retailer and to be present in every room, in every home. If you want to be part of the journey, you're warmly welcome to Mio.