At Mio, the customer experience is at the heart of everything we do. Whether we meet customers in-store, develop our product range, or work behind the scenes at the service desk and warehouse, we all contribute to the same goal – creating world-class customer experiences. To succeed, we believe in the power of teamwork. We combine business acumen, knowledge, and passion to develop both the customer experience and our operations. Here you'll have the opportunity to take responsibility, contribute ideas, and help shape the future of Mio together with engaged colleagues.
Are you as passionate about customer interactions as we are? Do you enjoy making others' day a little better and finding smart solutions to their needs? Then you could be our next Sales Team Leader!
At Mio, you'll work in a stimulating environment with varied tasks where initiative and development are encouraged. Together with engaged colleagues, you'll create inspiring experiences and world-class customer interactions every day.
About the Role
As a Sales Team Leader, you're part of the store's management team, responsible for leading and coaching your team toward sales goals. You lead by being part of the sales team that meets our customers. With clear and motivating leadership, you create engagement, structure, and results.
You report to the store manager and serve as deputy when needed.
Key Responsibilities
As a Sales Team Leader, you're responsible for leading and allocating daily work in the store based on the business plan and priorities. You create engagement through clear communication, daily meetings, and follow-ups, and are a role model in sales and service. You develop employees through coaching, feedback, and competency development.
You ensure customer interactions maintain the highest quality, follow up on campaigns and key metrics, optimize inventory levels and availability, and manage disruptions and safety risks. In collaboration with the management team, you participate in strategic planning, scheduling, recruitment, and concept development.
You contribute to a positive work environment by building team spirit, managing conflicts, and following up on deviations. You actively work on systematic workplace safety and ensure the workplace is secure, ergonomic, and inclusive.
What We're Looking For
Experience in leadership within retail or service
Goal and results-oriented with a business focus
Coaching, clear, and attentive leadership style
A team player with competitive spirit and ability to engage others
Passionate about customer service and long-term customer relationships
Action-oriented and confident in decision-making
The Position
Permanent full-time employment, starting with a 6-month probationary period.
Start date by agreement.
Working hours include evenings and weekends.
Recruitment
Selection is ongoing. The process includes work psychological tests (MAP and Matrigma).
A background check will be conducted at the end of the recruitment process for the candidate who advances to the final stage.
Mio is one of Sweden's leading furniture and home furnishing chains with stores across the country. Since 1962, we've helped people create homes they love and continue to develop our offerings, customer interactions, and operations for the future. Our vision is clear – to be Sweden's largest furniture retailer and be present in every room, in every home. If you want to join the journey, you're warmly welcome to Mio.