Team Leader, Customer Service at JYSK

JYSK AB · Full-time

Företagsvägen 6, ARLÖV, Sweden

Do you want to work for a company with a strong corporate culture, where the drive to develop and constantly improve everything we do is at the heart of what we do? Then JYSK might be the right company for you! We are now looking for an experienced Team Leader who wants to be part of developing Sweden's best customer service center. With us, you will be part of a department with a strong winning culture, where commitment, development, and results are in focus. Customer service plays a central role in the customer journey at JYSK, and our business continues to grow. We function as the hub connecting our stores, online operations, and B2B, which means a day-to-day environment with a fast pace, quick decisions, and many points of contact. To thrive with us, you enjoy an environment with high ceilings, where own initiatives and new ideas are encouraged. At JYSK, we value our employees highly and live by our employee promise: "Bring Dedication - Meet Possibilities." The Role of Team Leader As a Team Leader, you are responsible for a team of approximately 8-12 employees. Your most important task is to create results through people. Through clear and present leadership, continuous coaching, and follow-up, you help your employees develop, take responsibility, and reach their full potential. You ensure that the team reaches set goals within both service and sales, while driving the team's development forward. You are also part of the management group for JYSK Customer Service Center Sweden, where you are expected to contribute together with other leaders to the continued development of the business and our ambition to become Sweden's best customer service center. Your Main Areas of Responsibility • Ensure that the team reaches set KPIs within service and sales • Coach, train, and continuously develop employees • Conduct daily coaching through, among other things, call monitoring and individual conversations • Manage scheduling and staffing • Recruit and hire new employees • Ensure good collaboration with other departments within JYSK and with external partners • Actively contribute to the development of the customer service center's methods and results Who Are You? We are looking for someone who is a results-driven and responsible leader who thrives in an environment with a fast pace and great personal responsibility. You dare to make decisions, take initiative, and are motivated by developing both people and the business. You have a clear business and customer focus and understand how engaged and well-developed employees create good results. With your leadership and drive, you contribute to developing both your team and our customer service center. We would like to see that you: • Have at least 3 years of experience as a leader, preferably within customer service • Have documented experience leading teams toward high goals and creating results through others • Enjoy making decisions, taking responsibility, and driving business development • Are a clear and engaging leader with the ability to coach and develop others • Have good communication skills, both written and verbal • Speak and write fluent Swedish and English It is a merit if you have previous experience from customer service as well as experience working with e-commerce and/or store processes. Are you ready to take the next step in your leadership and be part of developing Sweden's best customer service center? Then we look forward to your application! THE RECRUITMENT PROCESS We review applications on an ongoing basis and finalize the recruitment when we have found the right candidate. We always conduct interviews as part of our recruitment process. For certain positions, testing and/or a video interview may also be included—an opportunity for you to show who you are and explain why you are the right person for the role. We also conduct background checks as part of our recruitment process. Additional Information ABOUT US We believe that our employees are the key to our success. That is why we strive to offer development and opportunities to grow within JYSK. At JYSK, we believe that a great mix of skills, talents, and unique personalities makes us a stronger team. That is why we look forward to your application. Do you have special needs that require accommodation in the recruitment process? Contact us at [email protected]. For more information, visit our careers page. Read more about how we handle your data in our Privacy Policy | JYSK. To ensure we handle applications fairly and efficiently, we use a system that automatically assesses how well each application matches the current position. The system analyzes your answers to a number of selection questions. The questions have been created by the system and reviewed by JYSK's Talent Acquisition team. Each question and answer has a certain value, and based on your answers, the system ranks all candidates to give us a picture of how well your profile matches the role. This helps us treat all applications consistently and fairly. The system's results determine whether your application moves to the next step in the process. But don't worry—a person always makes the final decision. Want to know more about how we handle your personal data and what rights you have? Please read our privacy policy.