Are you an engaged leader with a passion for customer service and customer experience? Would you like to work in a well-managed, market-leading company in the bathroom fixtures industry where quality, design, and service are in focus? Then this could be the job for you!
About Smedbo
Smedbo is a prestigious Swedish company that is a market leader in bathroom accessories and decorative fittings. The ambition is to inspire and add a touch of gold to life in the bathroom through elegant and functional Scandinavian design. The company currently has its own organization in the Nordic countries, USA, United Kingdom, German-speaking countries, and the Netherlands. The headquarters are located in Helsingborg.
Your Role with Us
As Team Leader Customer Service, you are responsible for leading and developing our customer service function with the goal of creating a world-class customer experience. You ensure that our customers receive fast, professional, and solution-oriented service while developing work methods, processes, and routines to streamline operations.
You will play a key role in Smedbo's ongoing digitalization journey where the development of modern work methods, digital customer interactions, and efficient system support become an important part of the assignment.
It is a broad role with both operational and strategic elements where you work closely with the sales organization, logistics department, and other functions within the company.
You have direct personnel responsibility for the customer service team and are responsible for developing employees, creating engagement, and ensuring high quality in daily work.
Responsibilities
Lead, coach, and develop the customer service team.
Ensure high customer satisfaction and a professional customer experience.
Manage customer service processes, routines, and quality monitoring.
Handle and follow up on complaints and customer cases.
Ensure efficient order and delivery flows together with sales and logistics.
Develop work methods and processes for increased efficiency and service level.
Follow up on key metrics and analyze customer service performance.
Drive and develop the digitalization of the customer service function, including CRM systems, self-service portals, AI support, and other digital tools to improve customer experience and increase efficiency.
Budget and cost monitoring within your area of responsibility.
Personnel responsibility for the customer service team.
The position is based in Helsingborg and reports to the Market Director.
Who Are We Looking For?
We are looking for someone with experience in customer service and leadership, preferably from an international company in consumer products, retail, or a related industry. You have worked with developing customer service functions and are used to combining operational work with a strategic perspective.
You are a confident and communicative leader who motivates and develops your employees. At the same time, you are structured, solution-oriented, and have a strong customer focus. You enjoy collaborating across department boundaries and see the importance of building good relationships both internally and externally.
We would like you to have:
Experience with personnel responsibility and team leadership
Experience from customer service, order handling, or customer success
Good understanding of business processes and customer flows
Experience with ERP and CRM systems
Very good knowledge of Swedish and English, both spoken and written
What Can We Offer You?
As Team Leader Customer Service at Smedbo, you become part of a successful company with operations in several countries in Europe and the USA. You will have the opportunity to influence and further develop the customer service function in an international environment where quality, design, and customer satisfaction are in focus.
We hope you want to be part of our continued growth journey!
Interested?
In this recruitment, Smedbo collaborates with Jefferson Wells. If you have any questions, you are welcome to contact Magnus Hallberg, recruitment consultant at [email protected], or 070 377 46 18.
Submit your application via the link below.Are you an engaged leader with a passion for customer service and customer experience? Would you like to work in a well-managed, market-leading company in the bathroom fixtures industry where quality, design, and service are in focus? Then this could be the job for you!
About Smedbo
Smedbo is a prestigious Swedish company that is a market leader in bathroom accessories and decorative fittings. The ambition is to inspire and add a touch of gold to life in the bathroom through elegant and functional Scandinavian design. The company currently has its own organization in the Nordic countries,…