Systems Administrator for the Service Administration

We are now seeking a development-oriented systems administrator to a newly established unit responsible for system support within contact centers and case management, among other areas. Welcome to us This role is part of the Digital Development and Information Management unit, which is responsible for driving digital business development within the service administration. The unit is also responsible for providing the digital workplace to the administration's employees. Here you will also find the functions for information security, data protection and GDPR, as well as the administration's archive, records, and board management. You will be part of a team of nine people that will be shaped during the fall, and you will have the opportunity to help build both work methods, structure, and management. We are located in pleasant offices in the Slakthusområdet area, right next to Globens subway station. Greeting from your future manager Hi! My name is Johanna Thunström and I will be your immediate supervisor. My leadership is characterized by trust, transparency, and close collaboration with a focus on dialogue, participation, and support when needed. I enjoy discussing direction, goals, and priorities. It is important to me that you have the space to contribute with your competence, your perspectives, and your own initiatives. I look forward to welcoming you, as your experience in systems administration and digital development will make you an enabler in our continued development work. What we offer you Wellness allowance Winter and summer working hours Flex time and vacation exchange that can provide five or six additional vacation days. Your role As a systems administrator with us, you work in the space between operations and IT. You understand the operational needs and at the same time can familiarize yourself with technical solutions and how different system components interact. Currently, a procurement process is underway for a new case management system and a new contact center platform. As a systems administrator, you will have a central and active role in the implementation and establishment of the new system support. You will troubleshoot and solve problems in the contact center platform where computers, audio equipment, and software need to work together. You work closely with operations, IT, and other stakeholders to shape the solutions, configure and set up the systems, and establish new work methods. The goal is to ensure that the system support functions well and meets operational needs. Your main responsibilities are to Capture operational needs and translate them into practical and sustainable solutions in close collaboration with operations, IT, vendors, and other partners Plan and adapt communication and support around changes, new features, and work methods for different target groups Document, standardize, and create uniformity in solutions, configurations, and work methods, and ensure that users receive the right information and support Configure, administer, and establish system support, and participate in the implementation of new systems and work methods Troubleshoot, analyze, and resolve incidents and problems, identify root causes, and contribute to long-term improvements Drive continuous improvement work and contribute to the development of the team's work methods, structure, and responsibility distribution. The work is varied and you will alternate between operational and more long-term issues, and you will work both close to operations and close to IT. For example, it could involve configuring a case management system, preparing information before a change, or planning how new functionality should be implemented and communicated to different parts of the organization. Your competence and experience We are looking for someone who has Post-secondary education in, for example, systems science, communication, informatics, political science, or other education that the employer deems relevant, or equivalent competence acquired in other ways At least one year of work experience in similar work, for example, in systems administration, IT support, contact centers, technical administration, systems administration, or similar Experience working in a large and/or complex organization Experience troubleshooting and resolving problems related to IT systems or technical user environments Experience working with system support and understanding of how different technical components and systems interact Good ability to communicate in Swedish and English, both spoken and written. It is meritorious if you have Experience from municipal operations, preferably the City of Stockholm Experience in systems administration according to PM3 or another established model Experience in implementation, configuration, and administration of system support, preferably in case management systems and contact center platforms Experience in implementing various AI solutions Experience in user information, guides, and communication during system changes and implementations. We are looking for someone who has a good holistic perspective and can see both the operational needs and how systems and solutions fit together. You are communicative and have an easy time adapting your way of explaining and conveying information to different target groups. As a person, you are stable and structured. You drive and prioritize activities based on operational needs, set clear goals, and create structure to ensure that tasks and deliverables are completed on time. You enjoy collaborating and have an easy time creating good relationships with operations, IT, vendors, and other partners. You are service-oriented and have a pedagogical ability to make complex issues understandable and provide users with clear and secure support. You meet users and operations while also being able to challenge and suggest improvements. Other information When assessing your application, we will only base our decision on your CV and a number of questions you will answer in connection with your application. We ask that you answer the questions concretely and concisely, and that there is a clear connection between your answers and your CV. We prefer that your CV is written in Swedish. We warmly welcome your application!

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