Swedish-Speaking Customer Service Representative for Posti, Helsinki

Posti is Finland's leading company in the postal and logistics industry. We deliver everything from messages and packages to meaningful connections and even dreams - both electronically and physically. The renewed Posti is built by a diverse team of experts ranging from mail carriers to developers of digital business solutions and AI specialists. In a large company, the opportunities are enormous. Come and help build the future of Posti! We are looking for customer advisors for Posti's corporate and private customer service. As a customer advisor, you will help our customers in all situations where they need our support. You will serve customers through multiple channels, such as phone (inbound and outbound calls), email, and chat, with the phone being your primary work tool. Your goal is to create excellent customer experiences by identifying customer needs and offering the best solutions using your strong communication and problem-solving skills. The work is dynamic and goal-oriented within customer service and contact center operations. During a workday, you will encounter many different customer situations, and not all of them follow a predetermined script. You have the ability to quickly absorb new information, efficiently search for information from various sources, and make decisions even when there is no ready-made answer available. The quality of customer service, efficiency, and customer experience are carefully monitored through various metrics. Therefore, the role suits you if you thrive with goal-driven work, want to continuously develop your skills, and can combine high service quality with an efficient work approach. This is an excellent opportunity for you if you are passionate about customer service, enjoy varying workdays, and are enthusiastic and confident when meeting different people and situations. To succeed in the role, you need to be stress-resistant, have good resilience, and be able to quickly switch between different situations. As a benefit, you will have the opportunity to develop into a versatile customer service professional in an environment where learning is a natural part of everyday work. We will train and support you in all areas to create world-class customer experiences. We are seeking several customer advisors for our upcoming holiday season on a fixed-term contract. The employment begins on October 19, 2026, and runs through December 31, 2026. The position is full-time (37.5 hours per week). Customer service is open every day of the week, including weekends, between 6:00 AM and 8:00 PM. During fall and the upcoming holiday season, work shifts will primarily be scheduled for weekdays between 8:00 AM and 8:00 PM and Saturdays between 8:00 AM and 4:00 PM. However, we expect that you can work within the full hours of customer service operation. Our office is located in Ilmala in Helsinki with excellent public transportation connections. The salary for the position is 13.78 €/hour. Who are we looking for? You could be the person we're looking for if you have a genuine service orientation and previous experience in customer service across multiple service channels, particularly via phone. Helping customers is something you genuinely enjoy, and you maintain your professional service attitude even in challenging situations. In the role of customer advisor, you will work in multiple different systems simultaneously. Therefore, we would like to see that you are experienced in using various IT systems, digital services, and applications. You learn quickly both new systems and new work areas, are skilled at searching for information from various sources, and can apply the information you find in customer interactions. Additionally, we expect you to have an independent and proactive work approach, good stress tolerance, and the ability to make quick decisions when the situation requires it. In addition to proficiency in Swedish, to succeed in the role you need to have fluent skills in both Finnish and English, since most customer contacts occur in Finnish or English. Interested? If you believe you are the customer advisor we're looking for, we would like to hear from you! Submit your application via the link as soon as possible, but no later than September 10, 2026. We work with continuous selection, so don't delay your application because the positions will be filled as soon as we find suitable candidates. The first step in our recruitment process is a Psycruit personality assessment, which will be sent to candidates who advance to the next stage. The assessment takes approximately 10 minutes to complete, and you will also receive a personal feedback report. The recruitment process is conducted in cooperation with Biisoni, who will also be your employer. For more information about the position, contact Biisoni's recruitment consultants Saija Salter, [email protected], or Hannamari Ukkonen, [email protected]

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