Are you ready to swap rainy mornings for sunshine, sea, and an international career?
We at Next Job Abroad are now looking for a Swedish-speaking Customer Support Agent for a growing company in Malta. This is a fantastic opportunity for you who wants to combine life abroad with an exciting career.
Imagine living just minutes from the Mediterranean, meeting people from all over Europe every day, and building experience in one of Europe's largest international industries.
About the Role
As a Customer Support Agent, you will be the first point of contact for the company's Swedish customers. You help players via phone, chat, and email with everything from account questions and payments to technical support and verification matters.
This is a role for someone who enjoys problem-solving and wants to take ownership of your cases. You won't just forward problems—you're expected to find solutions and deliver a world-class customer experience.
Your Responsibilities
Provide support to Swedish customers via phone, chat, and email
Handle and resolve customer cases from start to finish
Work with verifications (KYC) and withdrawal approvals
Perform daily security and risk checks
Handle technical questions and troubleshooting
Work in multiple internal systems and back-office tools
Collaborate closely with other departments such as Payments, Fraud, Compliance, and Product
Contribute ideas and improvement suggestions for processes and customer experience
Work toward individual and team-related KPIs
What You Have
Fluent Swedish and good English in speech and writing
At least 1 year of experience in customer service or technical support
Experience working via phone, chat, and email
Experience working in CRM systems, back-office systems, or other customer management tools
Good computer skills and ability to navigate between multiple systems simultaneously
A solution-oriented approach and strong customer focus
Meritorious
Previous experience from iGaming, sportsbook, or online casino
Experience with KYC, payments, fraud, or risk management
Experience from an international work environment
Career Opportunities
This is more than just a customer service job.
The company actively invests in internal development and offers training and career paths in areas including:
Fraud & Risk
Compliance
Product
Escalations
Commercial
Operations
Perfect for someone who wants to build a long-term international career in iGaming.
What We Offer
Relocation package for your move to Malta
Bonus program
Hybrid work
Up to 40 days per year where you can work from another country
Private health insurance
Wellness allowance
Home office contribution
Breakfast on Tuesdays and lunch on Mondays and Wednesdays
Regular team activities and social events
International work environment with colleagues from all over Europe
If you dream of moving abroad, developing professionally, and enjoying Mediterranean life, this could be the next step in your career.Are you ready to swap rainy mornings for sunshine, sea, and an international career?
We at Next Job Abroad are now looking for a Swedish-speaking Customer Support Agent for a growing company in Malta. This is a fantastic opportunity for you who wants to combine life abroad with an exciting career.
Imagine living just minutes from the Mediterranean, meeting people from all over Europe every day, and building experience in one of Europe's largest international industries.
About the Role
As a Customer Support Agent, you will be the first point of contact for the company's Swedish customers. You…