Support Technician for IT Department – Öckerö Municipality

Öckerö Municipality has approximately 13,000 residents and employs about 1,100 people. Together we live and work in a municipality consisting of ten inhabited islands. Öckerö Municipality's vision is to be a vibrant archipelago municipality with sustainable development, proximity to the city, while also being a local community with close connections. Öckerö Municipality has strong results in, among other areas, business climate and as a place to live. Good employment opportunities in both the municipality and business sector, a rich recreational life, security, and excellent results in our operations contribute to making Öckerö Municipality a great place to live. 1 position(s). Would you like to work in IT in a varied day where no two days are the same? We are now seeking an engaged support technician who wants to help our employees get technology to work – every day. About the Job The position is placed in the digitalization and IT department within the municipality administration. Öckerö Municipality is on an exciting journey where digital transformation, AI, and new technology are important for developing services and societal value. You will become an important part of the IT department and work both at the municipal office and out in the municipality's operations. Together we ensure that the municipality's approximately 1,200 employees receive fast, professional, and service-oriented support. You will often be the first person our users meet when they need help and therefore play an important role in creating a positive user experience. As an important part of an engaged team, you will mainly work with support and user assistance, but will also have the opportunity to be involved in developing our working methods and contribute to the municipality's continued digital development. Job Description In this role, you will work with a broad range of IT-related tasks, including: Support, troubleshooting, and management of computers, printers, mobile phones, and other IT equipment. Support, troubleshooting, and management within Microsoft 365, Office, and Windows. Management of user accounts, onboarding, offboarding, permissions, and MFA. Support via phone, remote access, and on-site in operations. Handling and follow-up of support tickets. Installation and configuration of client equipment. Documentation of solutions and procedures to develop the organization's knowledge base. Participation in ongoing improvement work and implementation of new technical solutions. Your Background We are looking for someone with a strong interest in IT who enjoys helping others. You should have: Secondary or post-secondary education in IT, or equivalent experience. Good ability to express yourself in Swedish in speech and writing, and good English skills. Good knowledge of Windows and Microsoft 365. Basic knowledge of networking, client management, and telephony. Driver's license (class B). It is advantageous if you have: Experience in IT support or similar work. Experience with user administration, permissions, and MFA. Interest in AI, digital transformation, and new technology. The most important thing is not that you know everything from the start, but that you have strong personal drive to learn new things, want to develop together with us, and improve the municipality's working methods. Personal Qualities We place great emphasis on your personal qualities. To thrive with us, we believe you: Are service-oriented and enjoy helping people. Are curious and learn new technologies easily. Are solution-oriented and enjoy troubleshooting. Can prioritize and stay calm even when many tickets come in at once. Take personal responsibility and can work independently and in a structured manner. Enjoy collaborating and contributing to a positive work environment. Can explain technical solutions in a simple and pedagogical way. Like to come up with your own ideas and see opportunities to do things smarter. We Offer With us you get varied work where you make a real difference for the municipality's operations. You become part of an engaged IT team where collaboration, development, and service are in focus. The municipality is on an exciting digitalization journey where digital development, AI, and modern technology contribute to increased societal value. You will have the opportunity to grow together with the team and gradually develop your expertise in areas beyond traditional IT support. Do you recognize yourself in this description and want to be part of developing IT in Öckerö Municipality? We look forward to receiving your application. Learn more about our operations at www.ockero.se Employment form: Permanent employment.

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