Support Technician at GDM

Description:

With more customers and new assignments, we're looking for you to provide fast and professional IT support. Are you our next colleague? About the Assignment As a support technician with us, you'll help our customers across different industries and locations, meaning no two days are the same. You'll work with support and troubleshooting via phone, email, and chat, and sometimes directly at the customer's site. With us, you'll have the opportunity to develop and broaden your IT competence. The role includes, among other things: Performing maintenance, troubleshooting, and installations of systems and applications. Providing technical support and advice in areas such as Microsoft 365, Entra, Intune, Windows, Windows Server, networking, security, and Active Directory. Documenting work processes and updating procedures to ensure efficient and structured IT support. Communicating and collaborating with both end users and IT requesters to understand needs and deliver solutions. You'll receive an introduction and then work both independently and in close collaboration with your team colleagues. Last but not least, you'll enjoy your job, with varied tasks and excellent opportunities for development. We're looking for someone with relevant IT education or equivalent experience gained in other ways. It's important that you have a strong interest in IT, and we'd like to see that you have customer contact experience and enjoy helping others. With us, you'll quickly become a valuable resource for our customers, which is why it's important that you're relationship-oriented and can stay calm even when the pace is periodically high. You're driven to learn new things and explore new technology. You're communicative, collaborate well with others, work in a structured manner, and take responsibility for your tasks. A driver's license is a merit, but not required. You need to have very good Swedish language skills and good English skills, both spoken and written. The position is based in Sundsvall and requires presence at the workplace. Remote work from another location is therefore not possible. About Us GDM is a rapidly growing company that since its founding in 1992 has become a well-known brand in IT Sweden. We have our headquarters in Sundsvall and are established in several locations. Today we have approximately 120 employees. Since 2024, we are part of Aderian Group, an association of leading local IT companies throughout Sweden. Our passion is to simplify our customers' IT operations, and we aim to be the best in Sweden in functional IT with a focus on infrastructure, operations, and support. Read more about us at www.gdm.se. What We Offer You At GDM, we combine modern technology and continuous development with a strong community and an unpretentious culture. We highly value our employees and actively work to create a pleasant work environment with good benefits. Here you'll get a varied day, significant responsibility, and the opportunity to develop alongside engaged colleagues. With our excellent office in Sundsvall as a base, you'll become part of a stimulating and modern workplace where you can contribute, have influence, and make a difference. With us you'll also get: Good opportunities to develop and broaden your competence in the field. A role with great opportunities for development and learning. The opportunity to influence and quickly create value for our customers. The opportunity to make an impact and contribute to our continued development journey. Your Application If you have questions about the position, email [email protected] or [email protected]. As part of the recruitment process, background checks may be conducted on final candidates. Are you passionate about IT and customer service? We welcome your application!With more customers and new assignments, we're looking for you to provide fast and professional IT support. Are you our next colleague? About the Assignment As a support technician with us, you'll help our customers across different industries and locations, meaning no two days are the same. You'll work with support and troubleshooting via phone, email, and chat, and sometimes directly at the customer's site. With us, you'll have the opportunity to develop and broaden your IT competence. The role includes, among other things: Performing maintenance, troubleshooting, and installations of…

Overview

Type

job

Status

active

Visibility

public

City

Sundsvall

Address

Södra Järnvägsgatan 37

GPS

62.388964377348, 17.28937611477copyopen in

Email

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Phone

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Views

7

Published

30. 6. 2026

Edited

29. 7. 2026

Specifications