IT Support Technician at Brå

Brottsförebyggande Rådet · Full-time

Fleminggatan 14, Stockholm, Sweden

Brå works to reduce crime and increase safety in society. Do you want to be part of this work? Brå's mission is to promote crime prevention through development, research, statistics, and knowledge dissemination, primarily to the government and authorities within the justice system. Our office is located on Fleminggatan in central Stockholm. We currently have approximately 220 employees. About the job Brå is investing in digitalization and we are now seeking an IT support technician. As an IT support technician, you will be the face of IT for our organization. You will work in our 1st line support and handle incoming requests from Brå's employees. You will work with, among other things: - Troubleshooting and resolving technical problems - Administration of accounts, permissions, and IT equipment - Installation and configuration of hardware and applications - Collaboration and escalation to 2nd and 3rd line support (internal and with external vendors) - Testing of new hardware and software. You follow established procedures according to ITIL and document, follow up, and ensure high quality throughout the support chain. Your education and experience We are looking for someone who has - At least upper secondary education - Advantageous to have further studies from a vocational college or university in IT - The position requires good general IT knowledge - At least 1 year of experience with IT support in an on-premises environment with both Windows and Linux - Previous work according to ITIL processes - Experience with ticketing systems and support templates - Experience with networking and IT infrastructure - Experience working with Microsoft platforms (e.g., Windows, AD, Azure, M365, Office 2019, SCCM, etc.) - Experience working with Linux (e.g., Red Hat, Debian) - Experience working with software distribution, MDM, and permissions management It is advantageous to have experience with implementing ITIL working methods and experience automating support workflows. The role requires good knowledge of Swedish and English. Your personal qualities You have an interest in IT and enjoy exploring new technology in your spare time. As a person, you are service-oriented with a genuine interest in helping users and have great patience and can interact with users professionally, even in stressful situations. You have the ability to adapt your communication based on the situation and user/audience. In this role, it is important that you are self-driven, proactive, and structured in your work approach. You collaborate easily and communicate well with both technical and non-technical colleagues, take feedback constructively, and want to develop in your role. Great weight is placed on your personal qualities and abilities. Employment terms The employment is a permanent position on a full-time basis. Brå applies a 6-month probationary period and individual salary setting. Start date by agreement. This position may be subject to security clearance. Please read more about Brå and the benefits we offer at https://bra.se/om-bra/jobba-hos-oss.html. Brå has an inclusive approach and values diversity. Further information is provided by IT Manager Joakim Pettersson, phone 08-518 32 423. For questions about the recruitment process, contact HR Specialist Maria Esplund, phone 08-527 58 535. Union representative for SACO is Ulrika Lindstedt phone 08-527 58 505 and for ST Bror Schylander, phone 08-518 32 436. We welcome your application! To apply for the position, click the link below. Include reference number 2.1.1-0475/26 in your application and submit it to us no later than September 22, 2026. If you have protected personal information, contact the HR specialist named in this announcement and they will help you submit your application.