Support Technician

Thalamus it consulting AB · Full-time

Stockholm Central, Stockholm, Sweden

You as a Person Do you enjoy delivering world-class service and get energized by solving problems? Are you a positive and engaged person who thrives in a fast-paced environment and enjoys interacting with people? Then this might be the role for you! We're now looking for a service desk professional who wants to be part of a cohesive team where collaboration, service, and work joy are in focus. We see your personality, attitude, willingness to learn, and genuine commitment as the keys to success in this role. Your New Position As a service desk professional, you are the first point of contact for our customers when they need help. You provide support via phone and ticketing systems, and help users with everything from account management to basic troubleshooting and questions about hardware and the company's system solutions. You work together with your colleagues to ensure that every customer receives fast, professional, and personalized service. Your Responsibilities Provide support to customers via phone and ticketing systems. Manage user accounts and permissions. Troubleshoot network equipment and basic technical issues. Provide support for hardware and the company's system solutions. Collaborate with the team to resolve customer issues and escalate more complex questions when needed. Your Background We believe you have experience from customer service, service desk, support, or another role where you have worked closely with customers and helped people solve problems. You don't need extensive IT experience—what matters most is that you have a strong interest in service, enjoy learning new things, and are comfortable providing professional support. If you have previously worked with phone-based customer service, ticketing, or technical support, that's a plus, but we especially value your personality, your commitment, and your desire to develop. We believe you are: Social, positive, and service-minded. Helpful and enjoy creating satisfied customers. Driven and take own initiative. Comfortable working both independently and with others. Flexible, stress-resilient, and solution-focused. Interested in technology and want to develop within IT. Merits Experience in customer service, service desk, or another service-oriented role. Experience with phone-based customer service. Basic technical interest or experience with IT support. Completed IT training, for example in IT support, networking, systems administration, or another relevant field. Your Application We present candidates on an ongoing basis, so apply as soon as possible. For questions, contact [email protected] or [email protected] What We Offer You As an employee at Thalamus, we offer a secure employment with a collective agreement (IT/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more. At Thalamus, community is an important part, which is why we organize team outings, summer parties, and Christmas dinners. Everyone usually shares experiences and joy with each other and our office team. Your New Employer Thalamus has existed for 20 years and is now a steadily growing and profitable consulting and recruitment company within IT & Technology. We are a family-oriented company based in Alvik strand, and our main focus is on consulting activities in the Stockholm region. Our core values are fast and friendly, and you'll notice that in our recruitment process and if you start working with us. If we were to describe ourselves, we'd say we're a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you want to be one of us?