Support Technician

A job that matters! With us, you contribute to a well-functioning society for the public and businesses. Are you a skilled support technician? Do you enjoy having a job that makes a difference? Then you should keep reading! We are currently hiring employees throughout the country. About the job We are nearly 230 colleagues at Kronofogden working with IT development and we have an exciting journey ahead with modernization, digitalization and automation. We drive forward-thinking projects with a focus on internet technology, information-centric approaches, event-driven architecture (EDA) and modern e-services. Our key success factors are that we work together in agile teams with the business units within the agency. The role of Support Technician involves being the first point of contact for users experiencing technical problems. The Support Technician is responsible for troubleshooting, diagnosing and resolving issues in Kronofogden's services and integrations. The role also includes documenting and escalating more complex problems to development teams as well as contributing to the maintenance and improvement of IT infrastructure. As a Support Technician, you are responsible for: Providing quick and efficient technical support to teams responsible for business systems Troubleshooting and diagnosing issues related to IST's services and integrations Documenting problems, actions and solutions in Confluence/Jira Escalating complex problems to other technical teams when needed and following up to ensure they are resolved Performing routine maintenance and upgrades of services and third-party products Collaborating with development teams and external vendors to solve problems and implement new technical solutions Participating in planning and development to stay updated on Kronofogden's service development and changes Contributing to continuous improvement of the support process by identifying common issues and suggesting preventive measures Everyone working at Kronofogden contributes to the fight against crime. Your tasks include identifying and preventing attempts at crime as well as notifying other authorities of suspected crimes. About you As an employee at Kronofogden, you are expected to live up to our employee policy. Kronofogden's Employee Policy You take initiative, are engaged and take responsibility for achieving goals. You contribute to business development and help your colleagues succeed. You treat others with respect, kindness and listen actively to others while showing a positive attitude. You have personal qualities that make you responsible, creative and able to communicate and build good relationships with colleagues and vendors. You have a structured work approach, are thorough and quality-conscious. Your qualifications: We are looking for someone who has: At least a high school diploma Good knowledge of Swedish and English in speech and writing Several years of work experience with: Linux (Rhel) SQL (Oracle) WebLogic Server (WLS) or similar Java server Shell script OpenShift a coordinating position. At least 1 year of work experience with: ActiveMQ Grafana and Prometheus It is desirable if you have experience with: Kubernetes or similar platform API (WSO2) Splunk XML/JSON Jira Confluence Python ServiceNow Jenkins GIT iipax (SHS) About us Kronofogden is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so they can make long-term and sustainable decisions. This requires knowledge, decisiveness, consideration and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner. With us, you can count on challenging work assignments that are also developmental for you. When you go home from a day at work, you can be sure that you have done something that truly matters – both for others and for you. Good to know The employment is permanent and begins with a six-month probationary period. You will be employed as an IT caseworker. The assignment is carried out mainly on-site at the agency's office and only in exceptional cases is there an opportunity to work remotely. Working for the state means that you follow the state's core values. There are also special requirements for judgment, security awareness and compliance with applicable laws. We ask at interviews about any previous criminality and shortcomings in previous employment. For final candidates, these questions are also asked to references. We also obtain information about debts registered with Kronofogden, bankruptcy and business prohibitions. Information obtained is taken into account in the overall assessment of your suitability for the current employment. An employment with us may involve placement in a security class. A security clearance with register check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our work assignments in security class, Swedish citizenship is required. When you apply, please attach your CV. We do not use cover letters in our recruitment process and you should therefore not attach one to your application. Get to know us better by visiting our website and following us on LinkedIn. Kronofogden.se: Work with us Kronofogden on LinkedIn Welcome to submit your application by August 31, 2026! We collaborate with Skatteverket (Swedish Tax Agency) in our recruitment, which means that Skatteverket's HR department will handle your application. Kronofogden uses the state framework agreement for advertising services. We therefore kindly decline any calls from advertising agents or sales representatives.

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