Support Technician

Thalamus it consulting AB · Full-time

Capgemini, Malmö, Sweden

About You Do you enjoy delivering world-class service and get energized by solving problems? Are you a positive and engaged person who thrives in a fast-paced environment and loves interacting with people? Then this role might be perfect for you! We're now looking for a service desk professional who wants to be part of a cohesive team where collaboration, service, and work satisfaction are at the center. We see your personality, attitude, willingness to learn, and genuine commitment as key to success in this role. Your New Position As a service desk professional, you'll be the first point of contact for our customers when they need help. You provide support via phone and ticketing systems, helping users with everything from account management to basic technical troubleshooting and questions about hardware and the company's system solutions. You work together with your colleagues to ensure every customer receives fast, professional, and personalized service. Your Responsibilities Provide support to customers via phone and ticketing systems. Manage user accounts and permissions. Troubleshoot network equipment and basic technical problems. Provide support for hardware and the company's system solutions. Collaborate with the team to resolve customer issues and escalate complex questions when needed. Your Background We believe you have experience from customer service, service desk, support, or another role where you've worked closely with customers and helped people solve problems. You don't need extensive IT experience—what matters most is that you have a strong interest in service, enjoy learning new things, and are comfortable providing professional support. If you've previously worked with phone-based customer service, ticketing, or technical support, that's a plus, but we especially value your personality, commitment, and desire to develop. We Believe You Are: Social, positive, and service-minded. Helpful and enjoy creating satisfied customers. Driven and take own initiative. Comfortable working both independently and with others. Flexible, stress-resilient, and solution-focused. Interested in technology and want to develop within IT. Desirable Qualifications Experience in customer service, service desk, or another service-oriented role. Experience with phone-based customer service. Basic technical interest or IT support experience. Completed IT education, such as IT support, networking, systems administration, or other relevant field. Your Application We present candidates on an ongoing basis, so apply as soon as possible. For questions, contact [email protected] or [email protected] What We Offer As an employee at Thalamus, we offer a secure employment with collective agreement (IT/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more. At Thalamus, community is an important part of our culture, which is why we organize team outings, summer parties, and Christmas celebrations. These are great occasions when consultants share experiences and joy with each other and our office team. Your New Employer Thalamus has been around for 20 years and is now a steadily growing and profitable consulting and recruitment company within IT & Technology. We are a family-oriented company based in Alvik strand, and our main focus is consulting services in the Stockholm area. Our core values are fast and friendly, and you'll notice that in our recruitment process and if you start working with us. If we were to describe ourselves, we'd say we're a cheerful, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to join us!