Support Specialist for Our Payroll Support Team

Description:

Do you have experience in payroll and want to try something new? Come and work with our great support team and help customers using our payroll software! About the Role We want to be the obvious choice for our customers and place great emphasis on delivering top-class customer service. In support, we both help customers with their questions and develop our self-service capabilities so more people can find answers on their own. The goal is to reduce the number of support cases while maintaining high customer satisfaction. Your main responsibility will be supporting users of our payroll software Lundify Payroll and BL Lön. Support is provided via phone, chat, and forum. You help customers with both practical questions about the systems and general payroll management questions. Therefore, it's important that you have knowledge of payroll administration. You will be part of a team where we place great emphasis on collaboration. We help and support each other and want an open environment where everyone can be themselves. Our phone support is available between 09:30–12:00 and 13:00–16:00. During these hours, the focus is on helping customers by phone. The rest of the time, you work with, among other things, our written support. Work Location: Hudiksvall, Näsviken, or Ljusdal. Who Are We Looking For? Collaboration is important to us, so you enjoy working in a team and have good teamwork skills. You are thorough and want to deliver high-quality work. At the same time, you communicate well and have a pedagogical approach to explanations, which makes it easy for you to help customers in a clear and reassuring way. Because the role involves a lot of customer contact, you are service-oriented and enjoy helping others. You thrive in an operation that develops and changes, and you have a flexible approach. You take responsibility for your tasks, work independently, and don't hesitate to ask for help when you need it. You don't need to be a technician, but you feel comfortable working with digital tools and systems. For this role, it's important that you have knowledge or experience in payroll administration, either through work or education. You express yourself fluently in both Swedish and English, both verbally and in writing. If you have previously worked in a payroll software, that's a big plus, and if you have experience with Lundify Payroll or BL Lön, that's especially valuable. Who Are We? We are Bjorn Lunden, the business platform that simplifies everyday life for small and medium-sized businesses. We have a simple conviction: every company deserves growth opportunities. We are here to make it possible 🐻. We are on a really exciting journey. We aim high and our vision is to become one of the leading providers of accounting and finance software solutions in northwestern Europe. With roots in Hälsingland, specifically in small Näsviken, we have grown rapidly in recent years and gone from a small, national company to an international group. In addition to Sweden, we operate in the Netherlands and Denmark. The goal is simply to make everyday life a little easier for business owners and entrepreneurs. Something we believe we can achieve with really great software, knowledge, innovation, and TACO. Maybe not the tacos you're thinking of, but our kind of TACO – Trust, Ambition, Collaboration, and Ownership. Our Offer We offer you a role in an international and growing company with a strong market position that wants to challenge the industry giants. It's important to us that our employees feel good and enjoy their work. We want to be a fair employer and strive for a sustainable balance between work and leisure. We do this, among other things, by offering good terms and benefits, 30 days of vacation, and opportunities for flexibility. We want to be the obvious choice for employees who want to feel good and have fun at work. Application This is a full-time fixed-term position starting immediately and ending on August 31, 2027. Possibility of extension exists. The application deadline is August 16, 2026. Interviews may be held on an ongoing basis, so don't wait to submit your application. We are actively recruiting through week 26 and will resume the process after the summer break in week 33. If you have any questions, feel free to contact: Cecilia Risvall, Team Manager, [email protected] *For this recruitment, we ask that you refrain from contacting us about external recruitment services or similar solutions.

Overview

Type

job

Status

active

Visibility

public

City

NÄSVIKEN

Address

Näsviksvägen 23

GPS

61.757699720028, 16.865431880214copyopen in

Email

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Views

13

Published

4. 6. 2026

Edited

18. 7. 2026

Specifications