Call Center Support Agent - On-Call for Evenings, Nights, and Weekends

Call Center Support Agent – On-Call for Evenings, Nights, and Weekends About Us Constant Clean is a specialist company in car wash systems with approximately 50 employees. We handle everything from sales and project planning to service and maintenance. With environmental responsibility at the forefront and service throughout the country, we deliver high quality and fast response times. With headquarters in Skogås and staff distributed across Sweden, we offer the market's most accessible and knowledgeable customer service. For our Call Center, where we handle customer inquiries during evenings, nights, and weekends, we are looking for you to provide our customers with secure and professional service when they need it most. You must be willing to work on-call with short notice during evenings, nights, and weekends. Your Role – Support Agent As a Support Agent at our Call Center, you are one of our primary contacts when customers call outside regular business hours. You greet them with calm, engagement, and excellent service. You register inquiries, answer questions, and guide customers through the process. Your Responsibilities: Receive incoming calls from customers (primarily regarding car wash systems and treatment plants) Troubleshoot and guide the customer step by step through remote support – or escalate the case further Help customers with common questions and straightforward issues Register and follow up on inquiries in our systems Ensure every customer receives pleasant and professional service Collaborate with other service and operations staff members Administration and documentation Your Workplace You will work on-site at our Call Center in Skogås. Working Hours The Call Center is staffed 24/7 and operates in two to three shifts per day. We are now looking for someone who can come in on-call with short notice for evenings, nights, and weekends. Overtake compensation is provided according to agreement. About You You are a reliable and service-oriented person who enjoys helping others and has a strong sense of responsibility. You are organized, thorough, and communicate clearly in both speech and writing. Qualifications Required: Experience in customer service or similar role Good communication skills in Swedish and English Experience working in IT systems and handling administrative tasks Ability to work on-call regardless of time or day of the week You possess a driver's license and have access to a car, as there is no public transportation to the workplace on weekends. Desirable: Experience with case management Experience from call centers, alarm centers, reception, or service roles Interest in technical products or service solutions We Offer Varied work with significant personal responsibility Comprehensive introduction and support from the service organization Occupational health services Occupational pension A cohesive team with a future focus Job Details Title: Support Agent - Call Center Location: Stockholm (Skogås) Scope: Full-time/Part-time/Hourly contract, evening shift Start: By agreement Employment Type: Permanent (with probation period) Salary: By agreement, plus overtime compensation Ready to Get Started? We conduct interviews on a rolling basis – send your application today and become a key player in our next major step! For questions about the position, contact Service Manager Therese Berntsson [email protected] Open to All We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to meet your needs.

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