Support/Consultant Wanted for Nordlo in Örebro

Nordlo Group Intro/Overview We're growing in Örebro—do you want to be part of the journey forward? Do you want to work with technology, problem-solving, and customer service in a role where you truly make a difference? We're now seeking an engaged and solution-oriented support professional who wants to become part of our team. Here you'll have the opportunity to work in a varied and developmental role where your technical skills, service mindset, and ability to find solutions contribute to both customer value and business development. About the Role As a support professional with us, you'll have a central and important role in our operations. You'll work with more advanced support cases that require both technical understanding and analytical skills, and you'll be an important link between support, our consultants, and our customers or users. The role is broad and varied, which means you'll work with everything from troubleshooting and problem-solving to contributing improvements to our processes and routines. You'll have the opportunity to develop, work with exciting technical challenges, and grow alongside helpful colleagues. The Work Involves You'll handle and resolve incoming support cases at levels 1 and 2. You'll troubleshoot technical problems in areas such as systems, software, networks, and hardware, and ensure that users and customers receive quick and professional assistance. When a case requires additional specialized expertise, you're responsible for escalating it to the right department in a structured and clear manner. The work also involves documenting cases, solutions, and routines in a ticketing system, following up on incidents, and helping ensure high service quality. You'll also contribute by identifying improvement opportunities and developing our support processes and user documentation. About You We're looking for someone with experience in technical support, helpdesk, or IT support and with good technical understanding and troubleshooting experience. You are organized, thorough, and solution-oriented, and you enjoy a role where you can combine technology with service. Since you'll have many contact points, it's important that you have good communication skills and enjoy helping others in a pedagogical and professional manner. You work independently when needed, but are also a team player who collaborates well with others. We'd like to see experience with remote support and working in ticketing systems. You speak Swedish and English fluently in speech and writing and have knowledge of areas such as Windows, Microsoft 365, and networking. If you also have knowledge in communications, Windows, Active Directory, or similar environments, that's a plus. Relevant education in IT or technology is also something we see as an advantage. Your Future Employer Nordlo is a leading player in cloud and infrastructure. We offer scalable operations solutions and full outsourcing of IT and digitalization services to companies and public organizations. Through close collaboration and responsible choices of innovative technology, we help our customers grow safely and sustainably in a world that changes every day. Nordlo has a turnover of 2.5 billion SEK, has approximately 1,000 employees at locations across Sweden and large parts of Norway. Nordlo strives to create an inclusive workplace with the industry's most engaged employees. For us, diversity and inclusion are crucial to driving innovation and growth. We actively work to attract talent from different backgrounds and create opportunities for our employees to grow. "Are you our next Support/Consultant? Don't hesitate to submit your application today. Applications are reviewed on an ongoing basis and the position may be filled before the final application deadline." Want to know more? On our website you can read about our operations, customer cases, and our employees. Open to Everyone We focus on your skills, not your other circumstances. We're open to adapting the role or workplace to your needs.

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