Support Administrator - Join Timetjek!

Support Technician for Personnel, Scheduling & Payroll System Timetjek. Do you want to work in a support role where you help people streamline and succeed in their daily work? Do you enjoy solving problems, guiding users, and creating confidence in their work? We're looking for someone to work as a Support Technician for our business system covering scheduling, personnel, employment agreements, and payroll. About Us Timetjek is an innovative and growing tech company that develops smart systems for personnel management in industries such as restaurants, cafés, services, retail, and logistics. We digitalize time tracking, scheduling, and payroll management – and we do it with high service and personal care at the forefront. Our support is the heart of our operations – it's where our users get help when something doesn't work or when they need guidance. We're now looking for a service-minded Support Technician who wants to help our customers have a smooth and positive experience with our system. About the Role As a support administrator, you're the hub of our customer support and work closely with both our users and our development team. You help with questions about system features, personnel data management, settings, agreements, time reports, and scheduling. You handle incoming requests via email, chat, and phone – from quick questions to more complex troubleshooting. You don't need to be a payroll or HR specialist, but you should have a basic understanding of how such processes work – and above all, a willingness to help and guide users in a professional and friendly manner. Your Responsibilities: Receive and handle support requests via phone, email, and ticketing system Troubleshoot and guide users through the system Explain features and processes in a simple and pedagogical way Follow up and document solutions Help new customers get started (onboarding) and ensure their settings comply with the correct agreements Work closely with our development team to improve the customer experience based on feedback you receive Contribute to improving procedures, guides, and user manuals Who Are You? You're someone who enjoys a service-oriented role, who likes helping people, and who is confident in taking responsibility for resolving an issue. As a person, you're curious, structured, and work methodically. You find it easy to understand new systems and work processes, and you appreciate a work environment where the pace is sometimes high and there's a lot to do. We Believe You Have: Experience from support, customer service, or IT-related work Interest in HR, scheduling, or payroll processes Ability to troubleshoot and understand how different functions connect Strong communication skills and a warm demeanor Good Swedish in speech and writing Desirable: Experience with systems like Fortnox, Visma, or similar Previous work with restaurants, hotels, or retail (so you understand our customers' daily operations) We Offer A role where you actually make a difference every day A central role in a company with short decision-making paths and lots of heart Welcoming colleagues who like to share Opportunity to develop within system support, analysis, and process understanding A work environment where service, quality, and collaboration are at the center Does This Sound Right for You? We welcome your application! Selection is ongoing and the position may be filled earlier. The position is located at our office in Malmö. Application Send your CV and cover letter to [email protected] Learn more about us at www.timetjek.com We handle recruitment ourselves and therefore decline contact from recruitment and staffing agencies.

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