Support and Product Advisor

Husqvarna AB · Full-time

Drottninggatan 2, Huskvarna, Sweden

GARDENA is one of the world's leading brands in garden care and offers innovative solutions that make it easier to create and maintain green environments. In this role, you'll become an important part of supporting both end customers and resellers through qualified advice, technical support, and warranty management. This role is perfect for you if you thrive at the intersection of customer service, technology, and education, and are motivated by solving problems, sharing knowledge, and contributing to a first-class customer experience. You'll work with some of GARDENA's most valued product areas while contributing to the development of processes, knowledge materials, and working methods. About the Role As a Support and Product Advisor at GARDENA, you're responsible for delivering professional and high-quality support to our end customers and resellers. You function as a product expert, particularly in irrigation, pumps, and robotic lawnmowers, and contribute with a solution-oriented approach in a dynamic and varied day-to-day environment. The role combines customer support, product advice, warranty management, and training. You guide customers and resellers in questions related to GARDENA's manufacturer warranty and are responsible for assessing, investigating, and making decisions in warranty cases based on technical conditions, documentation, and applicable guidelines. Your main responsibilities include: Providing professional and solution-oriented support to end customers and resellers. Handling complex product-related questions within irrigation, pumps, and robotic lawnmowers. Supporting customers and resellers in warranty and complaint matters. Making well-founded decisions in warranty cases based on technical assessments and applicable terms. Planning and conducting product training for resellers and internal stakeholders. Developing training materials, guides, FAQs, and knowledge articles. Contributing to the improvement of processes, routines, and working methods that strengthen efficiency and customer satisfaction. Work varies by season. During the low season, focus is on development work, training materials, and process improvements, while the high season is characterized by a faster pace with focus on customer support and incoming cases. About You We're looking for someone with: Experience in customer service or end-customer support. Excellent ability to communicate professionally in writing. Very good knowledge of Swedish and English, both spoken and written. Good familiarity with the Microsoft Office suite. Ability to quickly understand technical products and complex issues. Ability to make independent and well-founded decisions based on facts, documentation, and guidelines. Experience working in a structured and independent manner in an environment with varying workload. It's a plus if you have experience with: Technical support or aftermarket work. Warranty management or complaint handling. Training, product training, or knowledge transfer. Garden products or related product areas. Collaboration with resellers or B2C operations. Knowledge of Danish, Norwegian, or Finnish. As a person, you're pedagogical and enjoy sharing your knowledge. You're solution-oriented, structured, and thorough, while enjoying collaboration with many different contact points. You're confident in making decisions even in complex matters and have the ability to combine strong customer focus with objectivity and consistency. We also believe you're self-driven, proactive, and unpretentious. Work Location This role is based in Huskvarna. Your Application Does this sound like a role for you? We look forward to your application! Selection is ongoing, so please submit your application as soon as possible. Please note that we do not accept applications via email due to GDPR considerations. If you have questions about the recruitment process, please contact: Recruiter: Jonathan Olsson [email protected] Recruiting Manager: Max Johansson [email protected]