Students Wanted for Snälltåget Customer Service in Malmö!

Description:

Are you meticulous, responsible, and able to work independently with a high level of service? Then we have the perfect part-time job for you! As a customer service representative, you will initially handle incoming emails from existing and potential customers. Your task will be to provide excellent service by advising Snälltåget customers, answering their questions, and resolving simpler issues via both email and phone. You need to help the customer find the right solutions in each case and make their day easier. The work will be done in Snälltåget's own booking system as well as in Salesforce. Your focus will be on creating fantastic customer interactions, showing high engagement, and working toward clear goals. There will be times when you are alone in the office, so it's important that you are self-driven and comfortable taking on your own responsibility. Work hours are primarily scheduled for evenings and weekends so you can more easily combine it with your studies, but daytime shifts also occur. You need to be available to work at least 16 hours per week, and be able to work up to full-time during Christmas and summer. At the start of your employment, you will be offered thorough introduction and training, and afterward you are expected to work independently with your tasks. The position is expected to start after summer, and you will work from Snälltåget's office in central Malmö. WHAT WE'RE LOOKING FOR We're looking for someone who: - Is studying and has at least 1.5 years of studies remaining. - Is meticulous, self-driven, responsible, and has good writing skills. - Has previous experience in customer service. - Is fluent in Swedish and English; German is a plus. Does this sound like a job for you? Don't hesitate to apply today—we are conducting ongoing selection and interviews.Are you meticulous, responsible, and able to work independently with a high level of service? Then we have the perfect part-time job for you! As a customer service representative, you will initially handle incoming emails from existing and potential customers. Your task will be to provide excellent service by advising Snälltåget customers, answering their questions, and resolving simpler issues via both email and phone. You need to help the customer find the right solutions in each case and make their day easier. The work will be done in Snälltåget's own booking system as well as in…

Overview

Type

job

Status

active

Visibility

public

City

Malmö

Address

Norra Vallgatan 34

GPS

55.60812522306, 13.004587115648copyopen in

Email

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Views

8

Published

20. 7. 2026

Edited

5. 8. 2026

Location

Specifications