Every year, Försäkringskassan makes 21 million decisions that affect people's lives and all of society. We pay out approximately 260 billion kronor each year. Those are everyone's tax dollars in our hands. It is a great responsibility. Therefore, we carefully examine each case, follow laws and regulations, inform and guide, care and show consideration. It's a job for you who want to take responsibility.
Coaching, Development, and Collaboration
As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and current handling processes. By coaching case handlers and investigators, you contribute to ensuring they have the right expertise to meet the needs of applicants and the insured. You actively help create a workplace learning environment and identify collective competency needs, initiating possible development paths. As an employee at Försäkringskassan, you maintain high security awareness since the authority handles classified information. Your work includes contributing to process changes and development, and you play an important role in implementing regulatory and process changes. The role also includes supporting unit managers with quality monitoring in case handling and providing support to the local management team on matters within your specialist area. As a specialist, you are part of a team of specialists. The position involves handling classified information, which requires high standards of proper handling. Therefore, it is important that you have a strong security awareness.
It's a job for you who want to take responsibility.
We are looking for you who
have a university degree or equivalent experience and qualifications
have specialist expertise and knowledge, or investigation experience in insurance coverage
have a coaching approach
can understand and analyze complex issues
act on your own initiative and take responsibility for achieving good results
have strong communication skills, both verbal and written
are confident and trustworthy, even in stressful situations
collaborate effectively with others to achieve common goals.
It is an advantage if you
have in-depth knowledge of social insurance, administrative law, and public access and confidentiality
have experience mentoring new employees
have experience with quality assurance of insurance coverage matters
have completed the shared insurance matters competency supply program within the specialist role
have experience implementing changes
have been involved in planning and conducting workshops/presentations.
We place great emphasis on your personal qualities.
Other Information
3 positions, permanent, full-time, with start date by agreement. A trial period may apply. Some positions at our organization involve participation in security-sensitive activities. Employment in such a position requires approved security clearance according to the Security Protection Act (2018:585).
Background checks are conducted as part of this recruitment in accordance with Försäkringskassan's security guidelines. Remote work is possible if the work allows. Work psychological tests may be used as part of the selection process. Work locations: Malmö, Karlshamn, Visby, Karlstad, or Sunne.
Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss
Contact Persons
Manager: Sofie Delén, 010-119 87 37, available from August 12 (for questions about the position). HR Specialist: Sara Norberg, [email protected], 010-113 44 07, available from August 17 (for questions about the recruitment process). ST: Elina Anderson, 010-114 18 03, Ruth Nielsen, 010-111 77 49 and Alma Mesic, 010-111 84 26, Saco-S: Daniel Rander, 010-116 28 77, Seko: Johanna Grundström, 010-115 30 44.
Application
Welcome to submit your application by August 17, 2026. When you apply, please include your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application.
If you have protected personal information or no access to Bank ID, call the HR specialist named in this announcement and we will help you submit your application.
In everything we do, we act based on the principle of equal human dignity, legal certainty, and good service.Every year, Försäkringskassan makes 21 million decisions that affect people's lives and all of society. We pay out approximately 260 billion kronor each year. Those are everyone's tax dollars in our hands. It is a great responsibility. Therefore, we carefully examine each case, follow laws and regulations, inform and guide, care and show consideration. It's a job for you who want to take responsibility.
Coaching, Development, and Collaboration
As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and current handling processes.…