SOS Operator

SOS Alarm Sverige AB · Full-time

Brandgatan 3, Lulea, Sweden

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with collective bargaining agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and the will to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of this? Your Day-to-Day as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive with fast-paced work, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the help-seeker's first contact before other emergency resources arrive on scene. 112 calls range from acute medical cases, traffic accidents, fires, to calls from people in need of a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you coordinate with colleagues and external resources such as police, rescue services, and ambulances. The work is often conducted at a high pace, and the help-seeker is always the focus. The work is conducted at the SOS center in Luleå, where you sit in an open environment together with your colleagues. Training To have the right conditions to succeed as an SOS operator at 112, your employment begins with comprehensive training at our training unit in Kista, alternating with practical training at the center where you have a supervisor. You will therefore need to be able to be away from home during individual weeks when training is conducted physically on-site in Kista (in Stockholm). We cover all costs associated with travel to our training unit. What We're Looking For We assume that you always want to help the person calling in and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who enjoys talking with people. Since SOS Alarm's operations run 24/7, as an SOS operator you work around the clock, which means you work days/evenings/nights and weekends. We Require Completed upper secondary education At least three years of work experience Very good Swedish language skills, both spoken and written Good English language skills, both spoken and written Good computer skills and comfort working in different and complex systems Good multitasking ability, as the work requires you to handle multiple tasks at the same time It's Advantageous If You Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience What We Offer As an employee at SOS Alarm, we see your wellbeing as a focus area, and we know that a balance between work and personal life is crucial for a sustainable and meaningful working life. Therefore, as an employee you have the following employment terms and benefits: Wellness benefit of 5,000 kr SOS Health – a health initiative where you have the opportunity to participate in shared activities and runs together with your colleagues. The purpose is to strengthen our health and sense of community. Reduced working hours Collective bargaining agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and skills development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a context where we develop together and create safety in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Sounds Interesting? This is a full-time position starting in January and February. We apply a 6-month probationary period. We're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional. After you submit your application, you will be asked to complete occupational psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain under consideration in the recruitment process. Applications without completed test results will not be considered. The application deadline is 2026-10-02. However, please submit your application as soon as possible, as we use continuous selection. Questions? Contact Helena Spets, Site Manager, [email protected] 073-309 52 89 SOS Alarm conducts background checks and security screening with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on Security Companies is also conducted and remains active during the employment period. A drug test without remarks is a prerequisite for employment. The position also entails war placement at SOS Alarm.