SOS Operator

At SOS Alarm, you have a unique opportunity to make a difference – every day, for both individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with collective agreements and favorable employment conditions, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you'll develop in a work environment that promotes balance and long-term growth, without compromising your health. You'll become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Would you like to be part of this? Your Day as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer emergency calls to 112 and are the first contact for help-seekers before other emergency resources arrive. 112 calls include everything from acute medical cases, traffic accidents, fires, to calls from people who need a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire departments, and ambulances. The work is often conducted at a high pace with the help-seeker always in focus. Work is conducted at the SOS control center in Uppsala, where you sit in an open environment with your colleagues. Training To have the right conditions to succeed as an SOS operator at 112, your employment begins with comprehensive training at our training unit in Kista, alternated with practical training at the control center where you have a mentor. You will therefore need to be away from home during occasional weeks when training takes place in person in Kista. We cover all costs associated with travel to our training unit. We're Looking for You We assume that you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires good teamwork skills. You are a friendly and attentive person who finds it easy to talk with people. Since SOS Alarm operates 24/7, as an SOS operator you work around-the-clock shifts, meaning you work days/evenings/nights and weekends. We Require That You Have a completed upper secondary education Have at least three years of work experience Very good Swedish language skills, both spoken and written Good English language skills, both spoken and written Have good computer skills and are comfortable working with different and complex systems Have good multitasking abilities, as the work requires you to handle multiple tasks at once It Is a Merit If You Have experience working irregular hours Have experience from healthcare, emergency services, alarm center, or similar Are a nursing assistant or have other relevant experience What We Offer As an employee at SOS Alarm, we see your well-being as a focus area, and we know that a balance between work and private life is crucial for sustainable and meaningful employment. Therefore, as an employee you have the following employment conditions and benefits: Wellness allowance of 5000 kr SOS Health – a health initiative where you get the opportunity to participate in shared activities and races with your colleagues. The aim is to strengthen our health and sense of community. Reduced working hours Collective agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and skills development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a context where we develop together and create safety in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? The position is a full-time role starting in January 2027. We apply a 6-month probationary period. We're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a personal letter is optional. After you submit your application, you will be required to complete work psychology tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain a candidate in the recruitment process. Applications without completed test results will not be considered. The application deadline for this position is September 20, 2026. However, please submit your application as soon as possible, as we use ongoing selection. Questions? Contact the recruiting manager: Malin Lo Sinno [email protected] 073-070 72 16 SOS Alarm conducts background checks and security vetting with register checks on its personnel in accordance with the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and remains active during the employment period. A drug test without remarks is a prerequisite for employment. The position also includes war assignment placement at SOS Alarm.

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