SOS Operator

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not only a secure and stable workplace with collective agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and the desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Would you like to join us? Your Day-to-Day as an SOS Operator on 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be the one we're looking for! "One of the most enjoyable things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first point of contact for those seeking help before other emergency resources arrive. 112 calls include everything from acute medical emergencies, traffic accidents, fires, to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, rescue services, and ambulances. The work is often conducted at a high pace with those seeking help always in focus. Work is conducted at the SOS control center where you sit in an open environment with your colleagues. Training To get the right conditions to succeed as an SOS operator, your employment begins with comprehensive training at our training facility in Kista, combined with practical training at the control center where you have a mentor. You will therefore need to be able to be away from home for a few weeks when training is conducted physically in Kista. We cover all travel expenses to our training facility. We're Looking for You We assume that you always want to help the person who calls and handle the call from beginning to end. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires that you have good teamwork skills. You are a friendly and attentive person who finds it easy to talk with people. Since SOS Alarm's operations run 24/7, as an SOS operator you work around the clock, which means you work days/evenings/nights and weekends. We Hope You Have At least three years of work experience Very good knowledge of Swedish, both spoken and written Good knowledge of English, both spoken and written Good computer skills and comfort working in different and complex systems Good multitasking ability, as the work requires you to handle multiple tasks at the same time It's a Merit if You Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience We Offer You As an employee at SOS Alarm, we see your well-being as a focus area, and we know that a balance between work and personal life is crucial for a sustainable and meaningful working life. As an employee, you therefore receive the following employment terms and benefits: Wellness allowance of 5000 SEK SOS Health – a health initiative where you get the opportunity to participate in joint activities and races with your colleagues. The goal is to strengthen our health and sense of community. Reduced working hours Collective agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and competency development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a context where we develop together and create security in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? This is a full-time position starting in January and February 2027. We apply a 6-month probationary period. We're curious about who you are and look forward to your application! In your application, please attach your CV and either a personal letter or record a video greeting where you briefly tell us about yourself and why you're applying for the position. After you submit your application, you will need to complete occupational psychology tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as this is a requirement for you to remain a candidate in the recruitment process. Applications without completed test results will not be considered. The final application deadline is 2026-09-20. However, please submit your application as soon as possible, as we conduct continuous selection. If you advance from the initial selection, we want you to attend an information meeting in the evening on either 9/17 or 9/28. Do you have questions? Contact [email protected] SOS Alarm conducts background checks and security vetting with record checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on Security Companies is also performed and remains active during the employment period. A drug test without findings is a prerequisite for employment. The position also entails war placement at SOS Alarm.

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