SOS Operator

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with collective agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you'll develop in a work environment that promotes balance and long-term growth, without compromising your health. You'll become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of this? Your everyday life as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive. 112 calls encompass everything from acute medical cases, traffic accidents, fires, to calls where someone needs a reassuring voice. Using interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire services, and ambulances. The work is often conducted at a high pace with those seeking help always in focus. You work at the SOS center where you sit in an open environment together with your colleagues. Training To set you up for success as an SOS Operator at 112, your employment begins with comprehensive training at our training facility in Kista, alternated with practical training at the center where you have a mentor. You will need to be away from home for occasional weeks during the physical training in Kista. We cover all travel expenses related to our training facility. We're Looking for You We assume that you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident and decisive – regardless of which call you're handling. The role involves collaboration with colleagues and external partners, which requires good teamwork skills. You are a friendly and attentive person who finds it easy to talk with people. Since SOS Alarm operates 24/7, as an SOS operator you work around the clock, meaning you work days/evenings/nights and weekends. We Wish That You Have completed upper secondary education Have at least three years of work experience Have very good knowledge of Swedish, both spoken and written Have good knowledge of English, both spoken and written Have good computer skills and are comfortable working with different and complex systems Have good multitasking abilities as the work requires you to handle multiple tasks simultaneously It's an Asset if You Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience We Offer You As an employee at SOS Alarm, we see your well-being as a priority area and we know that balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee you receive the following employment terms and benefits: Wellness allowance of 5,000 kr SOS Health – a health initiative where you get the opportunity to participate in group activities and races together with your colleagues. The goal is to strengthen our health and sense of community. Reduced working hours Collective agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and skill development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a community where we develop together and create safety in society. With us, you're not just doing a job – you're contributing to a safer Sweden for everyone, every day. Does This Sound Interesting? This is a full-time position starting in spring 2027. We apply a 6-month probation period. We're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional. After you submit your application, you will be required to complete work psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as this is a requirement for you to remain a candidate in the recruitment process. Applications without completed test results will not be considered. The deadline to apply for this position is 2027-09-27. However, we encourage you to submit your application as soon as possible as we use continuous selection. Do you have questions? Contact the recruiting manager Jessica Häll [email protected] 076-125 09 97 SOS Alarm conducts background checks and security vetting with register checks on its employees in accordance with the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on Security Companies is also conducted and remains active during the employment period. A drug test without remarks is a requirement for employment. The position also involves war placement at SOS Alarm.

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