SOS Operator

Description:

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with a collective agreement and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you'll develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Would you like to be part of it? Your Day-to-Day as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced environment, can handle stress, and have a strong sense of structure and responsibility, you might be who we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive. 112 calls encompass everything from acute medical emergencies, traffic accidents, and fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire services, and ambulances. The work is often conducted at a high pace with the person seeking help always in focus. Work is conducted at the SOS center where you sit in an open environment with your colleagues. Training To have the right conditions to succeed as an SOS operator, your employment begins with comprehensive training at our training unit in Kista alternated with practical training at the center where you have a mentor. You therefore need to be able to be away from home during individual weeks when training is conducted in person in Kista. We cover all costs associated with travel to our training unit. We're Looking for You We assume that you always want to help the person calling and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external parties, which requires good teamwork abilities. You are a friendly and attentive person who easily relates to people. Since SOS Alarm's operations run 24/7, as an SOS operator you work around-the-clock shifts, meaning you work days/evenings/nights and weekends. We Wish That You Have at least three years of work experience Have very good knowledge of Swedish, both spoken and written Have good knowledge of English, both spoken and written Have good computer skills and are comfortable working in different and complex systems Have good multitasking abilities as the work requires you to handle multiple tasks simultaneously It Is Advantageous If You Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience We Offer You As an employee at SOS Alarm, we see your well-being as a focus area and we know that a balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee you have the following employment terms and benefits: Wellness allowance of 5,000 SEK SOS Health – a health initiative where you have the opportunity to participate in joint activities and races together with your colleagues. The aim is to strengthen our health and sense of community. Reduced working hours Collective agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and professional development With us, you become part of a culture where values are more than just words – they define how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for you to share these values and want to be part of a setting where we develop together and create safety in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? This is a full-time position with start dates in January and February 2027. We apply a 6-month probationary period. We're curious to learn who you are and look forward to your application! In your application, please attach your CV and either a cover letter or record a video greeting where you briefly tell us about yourself and why you're applying for the position. After you submit your application, you will need to complete occupational psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain a candidate in the recruitment process. Applications without completed test results will not be considered. The application deadline is September 6, 2026. However, please submit your application as soon as possible as we use continuous selection. If you advance from the first round of selection, we want you to participate in an information meeting in the evening on either September 17 or 28. Questions? Contact [email protected] SOS Alarm conducts background checks and security vetting with register checks on its personnel in accordance with the requirements of the Security Protection Act (2018:585). A check according to the Security Guard Act (1974:191) is also conducted and remains active during the employment period. A drug test without remarks is a requirement for employment. The position also entails war placement at SOS Alarm.At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, year-round. We offer you not only a secure and stable workplace with a collective agreement and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you'll develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every…

Overview

Type

job

Status

active

Visibility

public

City

Jönköping

Address

Glansgatan 7

GPS

57.781873879004, 14.223490689524copyopen in

Email

Show email

Published

4. 8. 2026

Edited

5. 8. 2026

Location

Specifications