SOS Operator

Description:

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not only a secure and stable workplace with collective bargaining agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development, without compromising your health. You will become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Want to join us? Your Daily Life as an SOS Operator at 112 As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive in a fast-paced work environment, can handle stress, and have a strong sense of structure and responsibility, you might be who we're looking for! "One of the best things about this job is that no two days are the same." You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other emergency resources arrive. 112 calls include everything from acute medical cases, traffic accidents, fires, to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as police, fire and rescue services, and ambulances. The work is often conducted at a high pace with those seeking help always in focus. The work is conducted at the SOS control center where you sit in an open environment together with your colleagues. Training To get the right conditions to succeed as an SOS operator at 112 and emergency alarm services, your employment begins with thorough training at our training facility in Kista, alternated with practical training at the control center where you have a supervisor. Therefore, you need to be able to be away from home for a few weeks when training is conducted physically on-site in Kista. We cover all costs associated with travel to our training facility. We're Looking for You We assume that you always want to help the person calling and handle the call from beginning to end. You appreciate clear guidelines, are confident in yourself, and decisive – regardless of which call you handle. The role involves collaboration with colleagues and external stakeholders, which requires good teamwork skills. You are a friendly and attentive person who enjoys talking with people. Since SOS Alarm's operations run 24/7, as an SOS operator you work around the clock, which means you work days/evenings/nights and weekends. We Require: At least three years of work experience Very good knowledge of Swedish, both spoken and written Good knowledge of English, both spoken and written Good computer skills and comfort working with different and complex systems Good ability to multitask, as the work requires you to handle multiple tasks at the same time It's an Advantage If You: Have experience working irregular hours Have experience from healthcare, emergency services, alarm centers, or similar Are a nursing assistant or have other relevant experience We Offer You: As an employee at SOS Alarm, we see your well-being as a priority area, and we know that a balance between work and private life is crucial for a sustainable and meaningful working life. Therefore, as an employee you have the following employment terms and benefits: Wellness allowance of 5000 kr SOS Health – a health initiative where you get the opportunity to participate in collective activities and races together with your colleagues. The aim is to strengthen our health and sense of community. Reduced working hours Collective bargaining agreement and occupational pension according to ITP SOS Campus – a learning library for continuous learning and skills development With us, you become part of a culture where our values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for you to share these values and want to be part of a context where we develop together and create safety in society. With us, you don't just do a job – you contribute to a safer Sweden for everyone, every day. Does This Sound Interesting? This is a full-time position starting January-February 2027. We apply a 6-month probationary period. We're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a personal letter is optional. After you submit your application, you will need to complete work psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain active in the recruitment process. Applications without completed test results will not be considered. The deadline to apply for this position is September 4, 2026. However, please submit your application as soon as possible as we conduct rolling selection. Questions? Contact recruiting manager Jessica Hagberg via email [email protected] SOS Alarm conducts background checks and security vetting with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check under the Security Company Act (1974:191) is also performed and remains active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves war placement at SOS Alarm.At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not only a secure and stable workplace with collective bargaining agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development, without compromising your health. You will become part of a…

Overview

Type

job

Status

active

Visibility

public

City

Örebro

Address

Skjutbanevägen 16

GPS

59.29300022132, 15.238840187615copyopen in

Email

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Views

4

Published

27. 7. 2026

Edited

6. 8. 2026

Location

Specifications