Social Worker - Reception Unit and Social On-Call Service

Borås kommun · Full-time

Borås Stad, Borås, Sweden

Borås City is in an exciting phase where the Department of Individual and Family Care is growing and developing to better meet residents' needs. The new social services law brings a clearer focus on preventive, accessible, and knowledge-based social services. As part of this transformation, we are now expanding our reception unit to strengthen our capacity and develop our work reaching Borås residents. We invite you to join us on this journey. Moving forward, we will work with an outward focus, present in various forums and contexts to share information about social services' mission, support, and opportunities. We are therefore seeking someone who wants to help develop the future of social services and contribute to making it more visible, accessible, and closer to residents. About the Operation Our shared reception is a 24-hour entry point where we have initial conversations for all cases in the areas of children and youth as well as adults. Here, engaged social workers perform administrative duties, working together with two senior social workers and a unit manager. You will work closely with management, receive excellent collegial support, and have great opportunities to develop in your role. You thrive in our team if you have passion and share your experiences and knowledge in an unpretentious way. We value humor and curiosity here—because we know that we develop best together. Work is conducted primarily during daytime hours according to a fixed six-week schedule. The schedule also includes some evening and night shifts where we staff the social on-call service, much of which is remote. Working hours are 38.25 hours per week. Job Duties As a social worker in the reception unit, you handle acute situations, receive reports and assistance requests, and conduct risk and preliminary assessments. You participate in SiP meetings and other meetings and are responsible for the reception phone, where you provide advice and consultation. Part of the assignment is also to disseminate knowledge about social services' work and processes to other operations, collaboration partners, and Borås City residents. With the new social services law, we will develop our outward-facing and preventive work. You will therefore have the opportunity to meet residents in various forums, provide information about social services, and help create pathways to support at an earlier stage. Qualifications We are seeking someone with a social work degree, previous experience with administrative duties, and strong commitment to social work. You have good interpersonal skills with people in difficult life situations and maintain a professional approach. It is advantageous if you have experience with administrative duties in Children and Youth, Adults, or Social On-Call Service. We would like to see experience from other operations such as police, healthcare, or substance abuse services. Work is conducted under the Social Services Act (SoL), the Care of Young Persons (Special Provisions) Act (LVU), and in certain cases the Compulsory Care of Drug Abusers Act (LVM). We therefore welcome your interest in the legal aspects of the work and ability to analyze and discuss legal questions with colleagues. You are positive, communicative, and enjoy collaborating with colleagues, other operations, and external parties. You have strong verbal and written communication skills and are comfortable meeting people in various contexts. A class B driver's license is required. If offered employment, you must provide a certificate from the police's criminal record register. Application Submit your application with attached documents through our application function, which you can access via the Apply Now button below. If you have protected personal information, you should not submit your application here. Instead, contact the recruiting manager. Contact information is available in the job posting. Do not list references with protected identity. Please note that applications become public documents according to the principle of public access. Other Information With us, you have the opportunity to combine qualified administrative work with the development of a more preventive and accessible social service. We are expanding our reception unit to meet the intentions of the new social services law. Interviews may take place during the application period.