Nurse for Medical Telephone Clinic

With 1,000 experts at nearly 100 facilities across the country, Falck is Sweden's most comprehensive provider of health and workplace services. We offer occupational health services, crisis and employee support, organizational and leadership development, transition and career services, as well as primary care and health services for private individuals. Falck's health and workplace services reach 1.2 million people throughout Sweden and contribute to a sustainable working and personal life for everyone. Are you an engaged and experienced nurse with experience in telephone and digital contacts? Do you want to be part of a professional team of health and medical care experts where the focus is on providing quick support and treatment? Falck is now seeking a nurse for our medical telephone clinic for insurance customers. Position in Vasastan, Stockholm. Through Falck's partnership with leading insurance companies in Sweden, more than one million policyholders have access to our services. In this role, you will become part of Falck's medical telephone clinic and care coordination for customers with private health insurance. Your assignment involves booking customers with specialist physicians, managing incoming referrals and surgery quotes. Qualifications At least 5 years of experience as a nurse where you have acquired good medical knowledge Experience and ability to independently handle customer calls via telephone and digital contacts Good computer skills and ability and interest in delivering through digital tools Swedish and English in spoken and written form. As a person, you are positive and flexible in your work approach where you can both work independently and in collaboration with colleagues. The work pace is sometimes high, which requires good stress management skills and the ability to prioritize. You have good communication skills and are driven to provide professional service and help customers and colleagues. You share our Winning Behaviours: We care, We build trust, Together we create more value. Other information: Permanent position with working hours Monday-Friday 8-17. Full-time position (100%) based in Vasastan in Stockholm. The role involves physical presence at the office as we believe that the best development and team spirit is created when we work together. Are you interested? For questions, feel free to contact Operations Manager Maria Malmberg at phone 08-519 166 00 or email [email protected]. We do not accept applications via email. Welcome to submit your application by 2026-09-16. Interviews are ongoing, so the position may be filled before the final application deadline.

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