Service Advisor in the Automotive Industry

Job Responsibilities Do you want to work in a varied role where customer service, sales, technology, and planning come together? Are you solution-oriented, enjoy taking responsibility, and thrive in a fast-paced environment? Then this could be an exciting opportunity for you. We are now looking for a service advisor for an established business in the automotive and workshop industry. In this role, you will be an important link between customers, the workshop, and parts operations. About the Position: As a service advisor, you will have a central role in daily operations. You receive customers, assess their needs, and ensure that service and repair matters are handled efficiently and professionally. You will be in contact with customers, mechanics, technicians, and suppliers. The role involves following cases from the first contact until the work is completed and the vehicle can be returned to the customer. The work is varied and suits you if you appreciate combining administration and customer contact with practical problem-solving and business thinking. Your main responsibilities: - Receive customers and register and handle their service and repair needs - Plan and schedule work together with workshop technicians and mechanics - Prepare cost estimates and quotes and provide feedback to customers - Keep customers updated during ongoing work - Order, check, and manage spare parts - Sell spare parts and accessories - Coordinate multiple ongoing customer cases and ensure that work proceeds according to plan - Follow up on completed work and contribute to long-term customer relationships - Handle administrative tasks related to service and workshop operations What We Offer: You will become part of a stable and forward-thinking business where competence, collaboration, and commitment are highly valued. Here you will have an independent role with the opportunity to influence daily operations and develop together with the organization. We offer, among other things: - A varied role with significant responsibility - Close collaboration with both customers and workshop staff - Opportunity to develop within service and sales - A work environment with engaged and competent colleagues - Collective agreement - Wellness allowance and occupational health services - A workplace where initiative and problem-solving are appreciated Selection and interviews are ongoing. Please send in your application as soon as possible. We look forward to hearing from you! Your Profile We believe you are someone who enjoys helping people while maintaining clear business and results focus. You are confident in your interactions with customers and colleagues and have the ability to maintain structure even when many things happen at once. You take your own initiative, are thorough, and prefer to see opportunities rather than problems. Since the role involves many touchpoints, good communication skills and professional conduct are important. We would like to see that you have: - Previous experience in customer service, customer reception, or sales - Experience from automotive, workshop, or other technically oriented operations - Ability to plan, prioritize, and manage multiple matters in parallel - A natural interest in sales and business - Good computer skills and ability to quickly learn new systems - Good Swedish in spoken and written form - Experience with business systems, such as Jeeves or equivalent systems, is a plus.

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