Motor Trend AB is a family company that started in Mariestad in 1984 and has been an authorized Toyota retailer since its inception. Today we are represented in ten locations around Western Sweden with authorized full-service facilities offering car sales, service workshops, and parts sales in Mariestad, Skara, Lidköping, Karlstad, Arvika, Skene, Kungsbacka, Varberg, Falkenberg, and Halmstad. Motor Trend is also one of nine authorized Lexus dealers in Sweden, and our exclusive Lexus facility is established in Karlstad. Our certified Lexus service centers are located in Karlstad, Mariestad, and Halmstad.
1 position(s).
Would you like to be part of a team that spreads warmth and joy and works together to give our customers a positive experience? As a Service Advisor at Motor Trend, you'll work with Toyota and Lexus, one of the world's strongest brands, within an organization characterized by values such as respect, teamwork, and a commitment to continuous improvement.
Grow with Us
According to our philosophy, we are constantly on a journey. Both as individuals and as a company, we need change and development to thrive and be part of the changing world we live in. We want to help you grow as a person, and we expect you to contribute to the company's development. This is an important part of our culture. Another equally important part is about developing each other. With different experiences and great respect for our employees' thoughts and ideas, we learn from one another. This is how we continuously improve, and our goal is to be the best retailer in our location.
About the Role
As a Service Advisor Back Office, you will work with service market customer service for the locations of Mariestad, Lidköping, and Skara. You will handle customer inquiries, bookings, and sales via phone and other digital channels, and play an important role in supporting the interaction between customer and workshop. In this role, you will be offered continuous training and development to strengthen your skills.
Your Responsibilities
· Meet customer needs via phone and digital channels
· Proactive service booking
· Ensure high customer satisfaction
· Active sales and upselling
· Book recall campaigns
· Ensure efficient workshop planning
· Limited financial responsibility
· Follow and develop company procedures
Examples of Work Tasks
· Proactive service booking
· Service advice via phone and digital channels
· Appointment booking and scheduling
· Create work orders
· Sales of goods and services
· Ordering vehicle parts
We are Looking for You
· Have experience in customer service
· Are service-oriented and communicative
· Are structured and organized
· Have good computer skills
· Have a broad and natural interest in different types of vehicles and their functions
· Hold a category B driver's license
Application
We welcome your application today! Selection is ongoing and positions can be filled before the final application deadline.
Employment Type: Permanent position.
Duration: Permanent, Start Date: Start date by agreement. A 6-month probationary period applies.Motor Trend AB is a family company that started in Mariestad in 1984 and has been an authorized Toyota retailer since its inception. Today we are represented in ten locations around Western Sweden with authorized full-service facilities offering car sales, service workshops, and parts sales in Mariestad, Skara, Lidköping, Karlstad, Arvika, Skene, Kungsbacka, Varberg, Falkenberg, and Halmstad. Motor Trend is also one of nine authorized Lexus dealers in Sweden, and our exclusive Lexus facility is established in Karlstad. Our certified Lexus service centers are located in Karlstad, Mariestad,…