Do you thrive in a role where you get to meet customers and be the link between them and the workshop?
We are now looking for a dedicated and solution-oriented team member to join our service team at the auto repair shop. Together we work for the highest quality, customer satisfaction, and long-term relationships. With us, initiative, communication, and strong teamwork are valued.
About the Service Advisor role
As a service advisor, you are a key person for both our customers and our technicians. You contribute to creating positive customer experiences by providing professional advice, scheduling service, managing work orders, and following up on cases from start to finish. The role requires you to be organized, confident in communication, and have the ability to find solutions for both the customer and the workshop's operations.
Service Advisor responsibilities
Receive customers at reception and respond to inquiries via phone/email
Provide advice on repairs and maintenance
Create work orders and ensure accurate information for technicians
Schedule service and repairs and plan workshop resources
Follow up on ongoing jobs and provide customers with status updates
Invoice and close assignments and handle any complaints proactively
Work in various digital systems for booking, customer communication, and documentation
Ensure that the workshop's quality and safety procedures are followed
Qualifications and characteristics for you who want to work as a Service Advisor
Experience from a service profession, preferably at an auto repair shop, customer service, or similar
Technical experience from the automotive industry is a merit
Good digital skills and experience with administrative systems such as Cabas and Dracar
Strong communicator who is attentive and pedagogical toward both customers and colleagues
Structured, solution-focused, and thorough in your work approach
B-class driver's license is a requirement
Fluent Swedish and good English skills, both spoken and written
We are looking for you who want to grow with us in the Service Advisor role
You have great commitment to customer service and enjoy working in a team
You are motivated by the opportunity to build relationships and find solutions
You are positive and proactive and can handle multiple tasks simultaneously
Interest in cars and the industry's development is a plus
Here's what you get from us at Bråviken Bil
A safe, developing, and inclusive work environment
Competitive salary and attractive benefits
Opportunity to work with modern technology and systems
Ongoing training and personal development
Strong collegial relationships and supportive leadership
Do you want to put service at the center and contribute to our customers getting the best workshop experience? Submit your application today! This position may be filled on an ongoing basis, so don't wait to submit your application. We look forward to welcoming you to our team.Do you thrive in a role where you get to meet customers and be the link between them and the workshop?
We are now looking for a dedicated and solution-oriented team member to join our service team at the auto repair shop. Together we work for the highest quality, customer satisfaction, and long-term relationships. With us, initiative, communication, and strong teamwork are valued.
About the Service Advisor role
As a service advisor, you are a key person for both our customers and our technicians. You contribute to creating positive customer experiences by providing professional advice,…