ServiceNow Developer

Do you want to be part of developing a modern ServiceNow platform that truly makes a difference for the business? With us, you'll combine technical expertise with close collaboration with stakeholders and users in a team that shares knowledge, supports each other, and dares to test new ideas. Here you'll have significant responsibility, the opportunity to influence decisions, and room to grow. About the Role In this role, you'll become a key person in developing our ServiceNow platform. You'll work closely with the business to translate needs into smart, scalable, and secure solutions that strengthen our processes and support the organization. You'll be part of a forward-thinking and competent team consisting of developers, business analysts, configuration managers, portal managers, product owners, and service portfolio managers – together you'll drive the platform forward with a focus on stability, user-friendliness, and continuous improvement. Your responsibilities will include: Owning the development, customization, and maintenance of the ServiceNow platform based on business needs. Dialoging with stakeholders and users to understand needs, gather requirements, and develop requirement specifications. Developing, configuring, and implementing solutions, applications, workflows, and automations in ServiceNow. Preparing documentation for prioritizing work efforts and continuously communicating status and progress to relevant stakeholders. Testing, verifying, and deploying new solutions to ensure they meet requirements and don't negatively impact existing operations. Troubleshooting, analyzing, and resolving incidents and problems related to the platform to ensure high availability. Implementing and maintaining integrations between ServiceNow and other systems. Documenting changes, solutions, and processes in a way that facilitates continued development and management. Ensuring that development follows internal guidelines, best practices, and applicable security requirements. Actively contributing to continuous improvement of both the ServiceNow platform and related work processes. The following will make you successful in this role: Higher education in IT, computer science, or similar field, or equivalent work experience. Several years of experience developing and configuring in ServiceNow or similar ITSM platforms. Good understanding of ITSM processes and frameworks, such as Incident, Problem, and Change Management. Experience with integrations between ServiceNow and other systems via APIs (REST/SOAP). Knowledge of JavaScript scripting and development of automated workflows in ServiceNow. Experience working with workflows, automations, and system integrations. Familiarity with documenting technical solutions and changes for future maintenance. Meritorious qualifications also include: ServiceNow certification, such as ServiceNow Certified System Administrator. ServiceNow Certified Application Developer. ServiceNow Certified Implementation Specialist (e.g., ITSM, HR, CMDB, Discovery, or other modules). ITIL Foundation (preferably v3 or v4). Experience working in agile development methodologies (e.g., Scrum, Kanban). Experience with user-friendly interface design (UI/UX) within ServiceNow. Ability to analyze and optimize existing processes. Understanding of information security and data management. Certifications in related areas, such as integrations, automation, or cloud technologies (Microsoft Azure, AWS, or Google Cloud). Previous experience in roles involving requirements management, technical problem-solving, and close collaboration with stakeholders/users. As a person, you are analytical, curious, and comfortable solving complex problems in a structured and thorough manner. You are communicative and enjoy collaborating with both technical and non-technical colleagues, while being independent and taking responsibility for driving your work forward. You have a strong service focus and good understanding of user needs, are flexible and adaptable when circumstances change, and are motivated by delivering high-quality results. You'll thrive with us if you appreciate self-leadership, enjoy learning new things, and want to develop your full potential in a team where everyone supports each other's growth. Contact Information Recruiting Manager: [email protected] Trade Union Representative Forena: [email protected] Trade Union Representative Akademikerföreningen: [email protected] Does this sound exciting? Then we want to know more about you! We welcome your application today. We are conducting this recruitment on an ongoing basis and may fill the position before the final application deadline. Please note that the recruitment process is ongoing during the summer. Due to the vacation period, feedback and processing times may be slightly longer than usual. We appreciate your patience and look forward to your application. Länsförsäkringar AB is an inclusive workplace where courage, opportunities, and commitment are at the center. We offer a sustainable work life with flexible terms and are committed to ensuring that all employees can grow and thrive, regardless of background. Digital & IT is the heart of Länsförsäkringsgruppen's digital development. We drive the shared digital transformation and deliver world-class IT solutions, data-driven insights, and innovative digital services that create value for the entire organization. Our mission is to build a robust and future-proof IT environment – both on-premises and in the cloud – that enables customer-focused and efficient operations across the group. With us, technology, business, and innovation meet. We work cross-functionally within the organization in agile teams where development, operations, and strategy go hand in hand. We're responsible for everything from IT governance, enterprise architecture, and vendor management to application development, cybersecurity, and business continuity.

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