Service Manager - Stockholm

Are you a technically skilled and service-oriented person who enjoys customer interaction, planning, and creating structure? Do you also want to contribute to a more sustainable future? Then this could be the role for you! About the Company Chromafora is an innovation company within cleantech with unique patented and patent-pending technologies for water purification based on proprietary chemical processes. Chromafora's headquarters and chemistry lab are located in Västberga, Stockholm. Here works a dedicated team driven by innovation, sustainability, and the desire to make a real difference for the environment. About the Role As a Service Manager at Chromafora, you will play a key role in the company's service organization and become the natural link between customers, service technicians, and external partners. The role suits you if you enjoy combining technical understanding with planning, coordination, and customer service. You are responsible for receiving service requests, planning and scheduling service assignments, and ensuring that service technicians have the right conditions to perform their work efficiently. By smartly planning trips and service operations, you contribute to a well-functioning service organization and high customer satisfaction. The role also includes writing service reports after completed assignments, offering spare parts and additional work, ordering chemicals, and coordinating efforts with external service partners. You will also visit customers to build long-term relationships and ensure they receive the service and support they need. You will be based at Chromafora's office in Västberga and work closely with a dedicated service team where collaboration, technology, and customer focus are central. We Are Looking for You You have technical education in, for example, operations technology, service technology, automation, or similar. You have experience from process industry, facility management, manufacturing, or other technical operations where you have built a good understanding of technical systems. You have experience in a service management or coordinating role with significant customer contact. You have good technical understanding and a genuine interest in service and customer relations. You have experience with management systems at user level, which is a merit. You have experience working with chemicals, which is a merit. You hold a valid driver's license (Category B). You have excellent knowledge of Swedish and English, both spoken and written. To thrive in the role, we see that you are analytical, solution-oriented, and have a pragmatic approach to work. You inspire confidence, are communicative, and find it easy to build good relationships with both customers and colleagues. You are self-driven and organized while appreciating working in a team where you support each other and together create the best solutions. We also believe you have a natural safety mindset, a helicopter perspective, and are driven to deliver high quality in everything you do. At Chromafora, you become part of a company where innovation, sustainability, and technology go hand in hand. Here you have the opportunity to work with the future of water purification together with dedicated colleagues who are passionate about making a difference – every day. Other Information In this recruitment, Chromafora AB is collaborating with Kraftsam Rekrytering och Bemanning. External recruitment companies and sales agents are kindly but firmly asked to refrain from contacting. If you have questions about the position, please feel free to contact the responsible recruiter Elliot Sahlstrand at [email protected]. We look forward to receiving your application!

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