Servicedesk Technician | Microsoft 365 | Windows 11 | IT Support

Are you a service-oriented IT support technician who enjoys solving problems and helping users with their daily work? Do you have servicedesk experience and want to work in a modern IT environment with Microsoft 365, Windows 11, and mobile solutions? Do you thrive in a role where you combine technical expertise with strong customer service skills? Then this could be your next step. We are now looking for a Servicedesk Technician for an assignment where you'll be part of a central support function responsible for IT support to a large organization with thousands of users. You'll work in a broad support role with both first and second-line support, helping users daily to keep their digital work environment running smoothly. About the Role As a Servicedesk Technician, you'll provide support to users via phone, chat, and ticket management systems. You'll be responsible for registering, prioritizing, troubleshooting, and resolving incoming tickets with the goal of handling as many issues as possible at first contact. You'll be part of an engaged team working according to the ITIL framework with a strong focus on service, quality, and user satisfaction. Your daily responsibilities will include: Providing support via phone, chat, and ticket management systems Handling both first and second-line support tickets Prioritizing, following up on, and documenting incoming tickets Troubleshooting issues related to IT workstations, telephony, and mobile devices Escalating tickets to specialist teams when needed Working with user support for Microsoft 365, Teams, and SharePoint Providing support for Windows 11 and client-related services Supporting Apple products such as iPhone, iPad, and Mac Assisting users with configuration, replacement, and troubleshooting of mobile phones Handling administrative tasks related to deliveries, repairs, and device management Contributing to continuous improvements in processes and workflows The role offers you the opportunity to work broadly within IT support in an organization where user experience and service are at the center. We're Looking for You If You Have At least 3 years of experience with phone support in servicedesk or first-line support Worked with user support and technical troubleshooting in a larger IT environment Experience with ticket management systems Good knowledge of Microsoft client platforms Comfortable handling multiple tickets and customer contacts simultaneously Fluent communication in Swedish, both spoken and written Good collaboration skills and professional demeanor Worked full-time with the above for at least 6 months in the past 3 years It's a Plus If You Also Have Experience with IT support in municipal or public sector organizations Worked in servicedesk environments with more than 300 users Experience with Microsoft 365 support Experience with Windows 11 Experience with SharePoint and Microsoft Teams Experience supporting Apple products Experience with Ivanti, Matrix42, or similar ticket management systems Knowledge and experience working according to ITIL We Believe You Succeed in This Role If You Are Service-oriented and solution-focused Clear and pedagogical in your communication Social and enjoy daily user interactions Structured and thorough Responsible with a strong customer focus A team player who contributes to a positive team atmosphere Other Information Scope: Full-time Start: By agreement Work is performed on-site at the client What Does It Mean to Work as a Consultant with Us? We believe you should grow in the direction that suits you. That's why we offer continuous professional development, certification opportunities, and access to modern tools and technologies. You'll be employed by Experis and work on assignments that match your ambitions, experience, and goals. As a consultant with us, you'll get support from a personal consultant manager, access to our AI-driven platform Experis Career Accelerator with over 4,500 courses, and the opportunity to build a long-term career in IT and Tech. About Experis Experis is a leading global consulting firm in IT and Tech with over 600 consultants in Sweden and 22,000 worldwide. We work long-term with competence development, sustainability, and innovation where our values of People, Knowledge, and Innovation permeate everything we do. What Can We Offer You? We offer: Trial employment according to collective agreement Market-competitive monthly salary Occupational pension and insurance Wellness allowance Regulated vacation and vacation compensation Continuous professional development Exciting assignments with attractive clients Application Does this sound like an assignment for you? Submit your application today as selection is ongoing. For questions, contact: Daniel Jordacijevic [email protected]

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