Service Administrator for Service Center

University of Gothenburg meets society's challenges with diverse knowledge. 58,000 students and 6,800 employees make the university a large and inspiring workplace. Strong research and attractive education programs attract researchers and students from around the world. With new knowledge and new perspectives, University of Gothenburg contributes to a better future. At the Facilities and Service Unit, approximately 300 people work together to provide expert support and deliver services to the entire university. Currently, development work is underway to improve the unit's processes and move toward a process-oriented organization. The Service Center's mission is to provide service and support to students, staff, and the public. We are located at strategic locations within the university area. We offer a workplace with varied tasks and good opportunities for professional development. Service Center at University of Gothenburg is now seeking a service-minded, engaged, and curious service administrator who will be the face of the university to the outside world. Work Tasks At the Service Center, we provide service and support to students, staff, and the public. In practice, this involves a variety of tasks including information, service, sales, and support. We work through multiple channels: in-person at the desk, by phone, web, and email. A typical day can include everything from producing and issuing a new GU card to a student to answering emails from someone interested in studying at University of Gothenburg. The section also includes the central switchboard that answers and transfers calls to the entire university. Here we also ensure that all individuals are registered with the correct phone number in the directory so that everyone can reach each other. Together we make the everyday experience work for the university's students and employees. You will have your primary placement at either one of our service centers or at the switchboard, but after introduction, you are expected to be able to staff all locations and channels as needed. Qualifications We are looking for someone who has: Education at college or university level or equivalent experience that the employer considers equivalent At least two years of experience working in reception, contact center, information desk, or similar Experience handling cases through text-based customer contact Good knowledge of the Swedish education system and study-related questions Very good ability to express yourself clearly and factually in Swedish and English, both orally and in writing Good administrative competence, primarily IT skills and the ability to obtain information from various systems and websites. It is also required that you have a genuine interest in service and the ability to make customers feel important contribute stability and a professional approach even during intense periods, and can effectively handle multiple parallel tasks are solution-oriented, do not feel the need to know everything, and are confident that problems are there to be solved are flexible, can quickly adapt between physical locations and different communication channels It is advantageous to have experience with student administration systems such as Ladok, TimeEdit, or Canvas, or other systems that the employer considers equivalent. Great importance will be placed on personal suitability as this position involves extensive customer contact. Employment The employment is permanent, 100%, with organizational placement at the Service Center within the Facilities and Service Unit. Service Center workplaces are located near the university's campus areas in Gothenburg. Your title at the university will be Service Administrator. Start as soon as agreed. Trial employment may be applied. Contact Information for the Position If you have questions about the position, you are welcome to contact Section Manager Frida Söderström, phone 031-786 2660, email: [email protected] Labor Organizations Labor representatives at University of Gothenburg can be found here: https://www.gu.se/jobba-hos-oss/sa-blir-du-en-av-oss#kollektivavtal-och-fackliga-foretradare Application You apply for the position through University of Gothenburg's recruitment portal by clicking the "Apply" button. As an applicant, you are responsible for ensuring that your application is complete in accordance with the announcement and that it is received by the university no later than the final application deadline. Application must be received no later than: September 4. The university actively works for a work environment with equal conditions and values the qualities that diversity brings to the organization. The university applies individual salary setting. According to the National Archives' regulations, the university is required to retain application documents for two years after the appointment decision. If you as an applicant specifically request to have your documents returned, they will be returned when the two years have elapsed; otherwise, they will be discarded. To staffing and recruitment companies and to you who are a sales representative: University of Gothenburg uses contracted advertising agency in connection with recruitment of personnel. We respectfully but firmly decline direct contact from staffing and recruitment companies as well as sales representatives of job advertisements.

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