Service Delivery Manager - Airport-Critical IT Systems

Description:

When a flight departs on time, it's the result of thousands of decisions, activities, and information flows working together. As a Service Delivery Manager at Arlanda Airport, you'll play a key role in managing and developing the digital solutions that keep the airport running! What does the role involve? You'll be responsible for managing and continuously improving mission-critical IT solutions that support the airport's daily operations. A central part of your assignment is to ensure that systems and information flows work efficiently to enable on-time flight departures and well-functioning airport operations. Ensure that deliveries meet agreed service levels (SLA) Test and quality assure new functionality before it goes live Set requirements for suppliers and implement new services and systems Continuously work to improve processes and create stability in deliveries Participate in projects and ensure that new IT solutions are developed according to operational needs and requirements You'll be part of a team working with our flight information system as well as a new information sharing system that gives airport personnel a shared and current situational overview, with the ability to share critical information and manage notices in real time. Who are you? As a person, you are driven, engaged, and well-organized. You thrive on taking responsibility, creating order, and moving matters forward. You have a genuine interest in technology and development and are motivated by learning new things. Since the role involves many contact points, you are someone who builds trust, creates good relationships, and collaborates effectively with colleagues, operations, and various airport stakeholders. University degree in IT or equivalent experience Experience with system management and further development of complex IT solutions Experience working with mission-critical systems in an operational environment Good technical understanding and ability to grasp complex systems, integrations, and databases Ability to translate operational needs into requirements and improvement suggestions Meritorious: Knowledge and experience with Oracle databases and SQL Experience with system development Understanding of airport operations or other mission-critical operational activities What do we offer you? Swedavia places great emphasis on being a responsible company and an attractive employer that values its employees. We offer a number of benefits ranging from wellness programs, public transportation, pensions and insurance, and various discounts. You can read about some of our benefits here - Benefits | About Swedavia. For questions about the position, please contact [email protected] The application deadline is August 10. Selection is ongoing and the ad may close earlier, so don't hesitate to apply today! What is it like to work at Swedavia? Our focus is to enable sustainable travel and encourage innovative thinking to create a welcoming, safe, and inclusive work community where you can grow and make a real difference – read more here! Work With Us | About Swedavia For objective and fair recruitment, we use work psychological tests as part of the selection process. Since airports are security-sensitive operations, all candidates who advance in the recruitment process will undergo a background check. Before employment, a security clearance will also be conducted in accordance with the Transport Agency's rules on aviation security and the Security Protection Act. Swedavia is also a drug-free workplace with zero tolerance for drugs. Drug tests are conducted before employment and occur randomly during employment.When a flight departs on time, it's the result of thousands of decisions, activities, and information flows working together. As a Service Delivery Manager at Arlanda Airport, you'll play a key role in managing and developing the digital solutions that keep the airport running! What does the role involve? You'll be responsible for managing and continuously improving mission-critical IT solutions that support the airport's daily operations. A central part of your assignment is to ensure that systems and information flows work efficiently to enable on-time flight departures and…

Overview

Type

job

Status

active

Visibility

public

City

Stockholm-Arlanda

Address

Stockholm Arlanda Airport

GPS

59.648496, 17.9289362copyopen in

Email

Show email

Views

8

Published

20. 7. 2026

Edited

5. 8. 2026

Location

Specifications