Customer Coordinator

Saps is growing and is now looking for a customer coordinator to our headquarters on Avenyn in Gothenburg. We are looking for someone who likes structure, pace, and clear goals, and who at the same time wants to develop, take on greater responsibility over time, and become an important part of our continued growth. In this role, you will have a central position in the daily flow of our assignments. You ensure that the right technicians and vehicles are in the right place at the right time, that customer matters are progressed, and that we deliver according to agreement. For the right person, there are good opportunities to gradually take responsibility for larger parts of planning, follow-up, customer communication, and working methods. About the role As a customer coordinator, you work closely with both customers, technicians, work leaders, and suppliers. You handle incoming cases, plan resources, and follow up on delivery with a focus on quality, efficiency, and economics. The role also includes invoicing customers and handling supplier invoices. This role suits you if you like to have control over many things at once and if you like to see that your work makes a concrete difference in the operation. You start with a clear operational responsibility. Once you have settled into the role and shown that you can drive your area independently, there is an opportunity to grow with more responsibility, for example in follow-up, coordination, improvement work, and contract-related matters. Your main responsibilities · Receive and register customer cases correctly and completely · Contact customer or end user and schedule appointments · Plan and book technicians and vehicles based on area, competence, and availability · Create driving schedules and efficient routes in the system · Ensure that cases are handled within agreed SLAs · Follow up on utilization, billing rate, and revenue per vehicle · Report completed assignments back to the customer · Invoice the customer for completed assignments and ensure correct invoice documentation · Handle, check, and follow up on supplier invoices · Handle rebooking, no-shows, and changed circumstances · Communicate with side and sub-contractors · Follow up on complaints according to established procedures · Work actively towards set KPIs and contribute with improvement suggestions · Participate in team meetings, startup meetings, and contract follow-ups We are looking for someone who · Has experience in customer service, order reception, coordination, planning, or service administration · Is comfortable with digital systems and works in a structured manner even when the pace is high · Can prioritize, make decisions within your responsibility, and drive tasks all the way to completion · Communicates clearly and professionally in both speech and writing · Has a clear results focus and likes to follow up on goals and key figures · Wants to develop and eventually take on greater responsibility in the operation · Is self-driven but understands the value of a strong team It is meriting to have experience in route planning, SLA follow-up, complaint handling, resource planning, or utilization optimization. Who do we think you are? You are a person who creates order, sees what needs to be done, and takes responsibility without needing to be guided in every detail. You like to solve problems, follow up on results, and improve what can be done smarter. At the same time, you are unpretentious and helpful – because at Saps we succeed together. We value drive, responsibility-taking, and the ability to learn. If you want to build experience and step by step take on greater responsibility, this could be a role to grow in. About the position Placement: Saps headquarters, Storgatan 53, Gothenburg Scope: Full-time, with varying working hours between 07:00–17:00 Start: According to agreement At Saps, you get clear responsibility from the start – and the opportunity to grow when you show that you want and can take on more. Does this sound like your next step? We welcome your application. We conduct interviews on a rolling basis and fill the position when we have found the right person. Questions? Contact [email protected] We look forward to your application! Read more about us at http://www.saps.se/

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