Community Guide for Huddinge Municipality, Temporary Position

Huddinge kommun · Full-time

Kommunalvägen 28, Huddinge, Sweden

Do you value proximity, growth, and creating the best conditions for everyone who lives and works in Huddinge Municipality? Then we offer plenty of career opportunities in a well-functioning and growing municipality with both nature and big-city pulse around the corner. With us, you feel secure, included, and proud as we make a difference with conviction, every day. In Huddinge Municipality, we work to create a sustainable society where nature, technology, and good service work together. Huddinge is a large Stockholm municipality with approximately 6,400 employees and more than 110,000 residents. If you have protected personal data, we ask you to contact the contact person specified in this advertisement. Huddinge Municipality works to be a safe, lawful, and professional operation. As part of our recruitment process, we may therefore conduct background checks and request register extracts in the final stages of certain recruitments. If you become relevant for this, you will receive clear information and the opportunity to provide your consent before the check is conducted. The Municipal Executive Board Administration works on behalf of the Municipal Executive Board. We lead, manage, support, and follow up so that the entire municipality is run efficiently and appropriately. We are approximately 400 employees distributed across five departments. In everything we do, we start from the principle that it should benefit those who live, visit, or work in the municipality. 3 position(s). Are you a service star? We are seeking Community Guides for Huddinge Municipality's Service Center Welcome to apply to a dynamic and unpretentious workplace with fantastic colleagues. At Huddinge Municipality's Service Center, we are seeking 3 Community Guides for temporary positions of approximately 6-9 months. About the Workplace Our goal is to deliver the best service to our residents and visitors. Right now, we are on an exciting development journey with the goal of functioning as a driving force in the development of the entire organization. At the Service Center, twenty-two Community Guides work. Our mission is to answer general questions within all the municipality's areas of operation. As a Community Guide, you are the first valuable contact our residents and visitors meet when they contact Huddinge Municipality, whether the contact is by phone, email, or in person. The Service Center also has advisory and specialist functions such as consumer guidance and budget and debt counseling. Work Tasks You will primarily guide Huddinge residents by phone, and it is therefore important that you are comfortable in an environment where the telephone is your primary work tool in an eventful day. You work scheduled Monday to Friday during the municipality's opening hours: Monday to Thursday 08-17, Friday 08-15. As a Community Guide, you guide and direct residents to get answers to their questions in a pedagogical, engaged, and clear manner across all our channels. You work simultaneously in many different systems. You identify and drive ways we can simplify things for Huddinge residents, write new procedures, and update our case management system with current information. Training and change are part of everyday work. Your Profile We are looking for you, someone who: Is confident and stable in yourself and driven by providing good service and good treatment to our residents. You dare to take your own initiative and work independently while collaborating with others to achieve desired results. You enjoy a fast pace and adapt to new circumstances. You are skilled at finding information and staying updated to quickly help and guide. You are driven, solution-oriented, and take responsibility for your work tasks but also ensure that the whole picture works. You enjoy working in a changing workplace that constantly develops to meet residents' current and future needs. You are flexible and help where needed, with the Huddinge family in focus. You have experience in community guidance, contact centers, customer service, or other comparable operations with high case volumes where your tasks have involved receiving, assessing, and answering many different types of questions via phone, digital channels, or personal meetings. You have a college degree in social sciences, other relevant education, or equivalent knowledge obtained through work experience. You have a good ability to express yourself clearly and simply in speech and writing, in both Swedish and English. You have high digital competence and are accustomed to handling several different systems simultaneously and are an experienced user of the Office package. Further, it is meritorious if you: Speak languages other than Swedish and English. Great weight will be given to personal suitability. Why Huddinge? For us to carry out our mission, you as an employee in Huddinge Municipality are the most important thing we have. Therefore, we offer a range of benefits for a sustainable working life and to facilitate your everyday: https://www.huddinge.se/arbete-och-karriar/arbeta-i-huddinge-kommun/#Formaner Trade Union Contact Person For trade union contact person for this position, see Trade Union Contact Information (https://www.huddinge.se/arbete-och-karriar/ledigajobb/facklig-kontaktinformation/) Information For questions about the position, please contact Liselott Raphael, Unit Manager Service Center 08-53 53 89 06 or 070-213 15 65 To enable us to handle all applications in the best way, we ask you to apply directly through our advertised positions. We do not accept spontaneous applications via email. We decline all offers of advertising and recruitment assistance in connection with this advertisement. The position is filled subject to necessary decisions being made. Start date by agreement. Welcome to submit your application! Employment Type: Fixed-term employment. Duration: 6 months or longer.