Sales-Focused Customer Service Representative

Kraftsam Rekrytering & Bemanning AB · Full-time

Stockholm, Stockholm, Sweden

We're looking for a junior sales professional! About the Role Have you worked with customer contact via phone and enjoy the combination of service and helping customers find the right solution? Then this might be the right role for you. We're looking for a customer support representative with a natural interest in sales, who wants to develop in a role where customer dialogue, service, and business go hand in hand. What does the job involve? You'll have daily contact with customers via phone where you help, guide, and identify opportunities to offer relevant products and services. The focus is primarily on outbound calls where you follow up with customers, present solutions, and in a simple and natural way ensure that the customer's needs match the right offer. It's about creating good customer experiences, building trust, and at the same time taking advantage of the opportunities that arise in the conversation. You work in a structured way toward set goals and become an important part of a team that values pace, collaboration, and clear results. The position is based in Stockholm. We'd like you to have: At least one year of experience with customer contact via phone or outbound calls Customer service experience, preferably with a sales element Experience working toward set goals Good Swedish in speech and writing Basic knowledge of digital systems Who we think you are: Comfortable on the phone and confident about contacting customers Service-oriented with a natural interest in sales Motivated by helping customers and creating good results Responsive and skilled at adapting the conversation to the customer's needs Positive, driven, and enjoy working toward clear goals Want to continue developing within customer service and sales We offer you: A varied role where customer service meets simple and natural sales Fixed compensation combined with performance-based components Introduction, ongoing coaching, and support An engaged team with clear goals and shared focus Opportunity to develop further within customer service and sales-related roles