Sales-Focused Customer Service Representative at Telia

Description:

Do you have a passion for service and are curious about sales? Here you'll receive calls from business customers considering changing or canceling their services—no cold calling involved. You listen, understand their needs, and guide them to the right solution. The role also involves working toward targets and has the opportunity to influence your salary through commission. About the Position This is a full-time consulting assignment. You'll be employed by Bravura and work as a consultant at Telia. There are opportunities for extending the assignment. The assignment period is a mutual trial period where you as a consultant have the same security as a regular employee. For those new to the job market, consulting assignments are a great way to test different roles, build your network, and develop a competitive CV. 🎥 Learn more about working at Telia: www.bravura.se/karriar/telia About the Company Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees across seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, businesses, and individuals meet across borders and continents, 24/7 and year-round. Telia Company provides the foundation of the digital society that is crucial for creating a better future. Welcome to Telia—better networks, better experiences! Responsibilities As a sales-focused B2B customer service representative, you handle only incoming calls and inquiries from Telia's existing business customers by phone. Common issues customers call about include wanting to switch providers or cancel their service or subscription. Your main task is to listen to the customer's needs and determine the actual reason they want to cancel the agreement. Based on their needs, you inform them about Telia's service offerings that could provide a better solution to retain them as satisfied customers. This makes upselling a natural part of the conversation and the service you're expected to provide. Examples of responsibilities: • Receive incoming calls from business customers • Conduct needs analyses and understand the customer's situation • Present solutions and work with upselling • Handle cancellation dialogues and work on customer retention Education, Experience, and Personal Qualities • Completed upper secondary education • 1–2 years of experience in customer service, sales, or a similar role • Good knowledge of Swedish and English, spoken and written • Basic familiarity with Microsoft Office Meritorious: • Experience selling to business customers • Experience from a service desk or similar function To thrive in this role, you are someone who is curious about the customer's situation and takes responsibility for driving the dialogue forward. You listen actively, ask relevant questions, and adapt your communication to each customer you interact with. You are motivated by achieving results and are persistent in your approach even when dialogues become challenging. At the same time, you are solution-oriented and see opportunities in every contact. You take initiative in your work and enjoy a social role with varying work pace. Other Information Start: August 24 | Location: Gothenburg | Salary: Base salary + commission We use competency-based methodology in all recruitment processes to ensure unbiased selection. We also use continuous selection, which means we remove the ad when we have received enough applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application as soon as possible since we use continuous selection. We look forward to your application! #Nextgen

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

NORDSTADSTORGET 6

GPS

57.708843741917, 11.969069644987copyopen in

Email

Show email

Phone

Show phone

Published

17. 7. 2026

Edited

18. 7. 2026

Specifications