Do you want to take the first step in your career while becoming part of an engaged team? As a customer service representative at Telia in Norrköping, you'll have a rewarding role in service and sales – where you grow every day and gain experiences for life. You work alongside driven colleagues who support and encourage each other, with the right conditions to develop in your professional role. Does this sound like your next challenge? Welcome to apply!
About the Position
This is a full-time assignment where you'll be employed by Bravura and work as a consultant at Telia. You get secure employment with us while having the opportunity to develop in one of Sweden's leading telecom companies.
As a consultant at Bravura, you'll have a dedicated consultant manager who supports your development, follows up on how you're thriving in your role, and is there for you throughout the assignment. We actively work on your development and provide you with good conditions to grow – both within the assignment and further in your career.
The assignment is initially for 12 months, with excellent opportunities for extension or transition to employment at Telia for the right person.
🚀 About the Company
Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.
Digitalization has connected people and allows us to talk, listen, watch, read, and share opinions almost anywhere in the world. Nations, businesses, and individuals meet across borders and continents, around the clock and year-round. Telia Company provides the foundation of the digital society that is crucial for creating a better future.
Welcome to Telia, better networks, better experiences!
💼 Responsibilities
As a customer service representative at Telia, you are the customer's first point of contact and an important part of creating a positive experience. You receive incoming calls from private customers and assist with matters concerning invoices and payment solutions.
The role entails more than traditional customer service – you actively work to understand customer needs, provide advice, and guide customers to solutions that create long-term value. The role also includes responding to customers via text, where good communication is essential. You will develop your dialogue skills through daily work presenting comprehensive solutions to customers.
You become part of a team where personality, engagement, and the willingness to develop are highly valued.
• Receive incoming calls and support customers with their inquiries • Analyze needs and provide advice that creates value for the customer • Actively work to develop customer dialogue and identify relevant solutions
🔍 Education, Experience, and Personal Qualities
• Have completed upper secondary education • Have experience in service, customer contact, or sales • Speak and write Swedish fluently and have good English skills
To thrive in the role, you are someone who wants to develop and dares to challenge yourself in your profession. You have a natural drive, are engaged in meeting people, and thrive in a role where you take responsibility and influence results.
You don't need extensive sales experience – the most important thing is that you're curious, courageous, and ready to take the next step in your development. We also believe you bring maturity, professional conduct, and a willingness to collaborate as a team member.
At Telia, you'll meet an inclusive culture where different perspectives are valued and where you have the opportunity to grow – both in your role and as a person.
Other Information
Start: September 14 Location: Norrköping Salary: Base salary + commission
Background check and credit check will be conducted in this process.
We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the job posting once we've received enough applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.
Do you have questions? Feel free to reach out!
📧 [email protected]
📞 010-171 47 10
We recommend that you submit your application immediately as we conduct continuous selection.
We look forward to your application!
#NextgenDo you want to take the first step in your career while becoming part of an engaged team? As a customer service representative at Telia in Norrköping, you'll have a rewarding role in service and sales – where you grow every day and gain experiences for life. You work alongside driven colleagues who support and encourage each other, with the right conditions to develop in your professional role. Does this sound like your next challenge? Welcome to apply!
About the Position
This is a full-time assignment where you'll be employed by Bravura and work as a consultant at Telia. You get secure…