We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
As a candidate, we offer you a reliable partner that provides exciting assignments, personal development, and close contact with our advisors. We ensure you get the right project that matches your skills and ambitions – always with people at the center.
For our customers, it means we are a dependable provider that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.
Collaboration and quality characterize everything we do, and our core values are summed up in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.
Do you have a passion for technology and genuinely enjoy helping people? Do you like solving problems, guiding users, and being the one who gets things working? Then this could be your next role!
As a consultant at Eccera, you get a secure employment and gain valuable work experience on assignments with our customers. Your consulting manager will support you in your development where you continuously build new experience and knowledge. An excellent opportunity to make a career.
Your Responsibilities
In the role of 1st line technician, you are the first point of contact for users who need IT support. You work with receiving and handling tickets via phone, email, and ticketing systems, where you troubleshoot, solve problems, and guide users on various technical issues.
You will, among other things:
Handle and follow up on incoming support tickets
Troubleshoot in various IT environments and find solutions quickly and effectively
Document tickets and ensure good structure in the systems
Escalate more complex tickets to the next support level when needed
You also work proactively with:
Monitoring systems and networks to prevent problems
Administering user accounts and permissions
Supporting installation and configuration of both software and hardware
Helping users understand and use their IT tools in the best way
Your Profile
We believe you are a service-oriented person who enjoys taking responsibility and always strives to provide the best possible support. You are solution-focused, curious, and have a genuine interest in IT and technology.
You also have experience or knowledge within some of the following:
At least 6 months of experience from a service desk or similar role
Operating systems such as Windows, macOS, or Linux
Ticketing systems such as ServiceNow, Zendesk, or Jira
Remote management tools such as TeamViewer, AnyDesk, or Remote Desktop
Active Directory (AD)
Microsoft 365 and basic networking knowledge
Does this sound like something for you? Send in your application and we'll be in touch!
What We Offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. That's why we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignments as you advance.We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
As a candidate, we offer you a reliable partner that provides exciting assignments, personal development, and close contact with our advisors. We ensure you get the right project that matches your skills and ambitions – always with people at the center.
For our customers, it means we are a dependable provider that can quickly match the right expertise with the right needs. In addition to our own…