Receptionist at Vänerport Hotell & Resort

Do you enjoy working with people and creating memorable guest experiences? Vänerport is looking for a positive, responsible, and service-oriented receptionist who wants to become an important part of our team. At our hotel, the reception is the heart of the operation. You'll meet guests from the first "hello" to the last "welcome back" while helping ensure that different departments of the hotel work smoothly together. About the role As a receptionist, you are Vänerport's face to the world. You welcome our guests, assist them during their stay, and ensure they receive professional and personal service. Your workdays will be varied and involve both independent work and close collaboration with colleagues in reception, restaurant, breakfast service, and housekeeping. Your responsibilities will include: Checking guests in and out Receiving and managing bookings Answering inquiries via phone, email, and in person Providing guests with information about the hotel, Mariestad, and the surrounding area Handling bookings for the hotel, restaurant, conferences, and events Processing payments and managing the cash register Planning the day and overseeing different hotel departments Preparing for arrivals, departures, meetings, and conferences Following daily checklists and keeping the reception and entrance welcoming Handling basic administrative tasks Assisting with breakfast service, serving, dishwashing, and other practical tasks as needed Who are we looking for? We're looking for someone who genuinely enjoys meeting and helping people. You are positive, solution-focused, and stay calm even when the pace is fast or multiple things happen at once. For this position, you need to: Be at least 18 years old Communicate fluently in Swedish and English, both verbally and in writing Have good computer skills and be quick to learn new booking and payment systems Be able to work independently and take responsibility for your shift Be flexible and able to work mornings, afternoons, evenings, and weekends Have a pleasant, professional, and service-oriented demeanor Previous experience from hotels, reception, restaurants, retail, or customer service is a plus but not required. What matters most to us is your attitude, work ethic, and desire to create a fantastic experience for our guests. About Vänerport Vänerport offers hotel, restaurant, conference, event, and resort experiences through Mariestad City Hotel, Lakefront, and Norrqvarn. What all our operations have in common is personal service, engaged employees, and a strong passion for our guests. With us, you become part of a positive and engaged team where we support each other, take responsibility, and help where needed. What we offer A social and varied job Opportunity to develop within the hotel and hospitality industry Onsite introduction and training Great responsibility and the opportunity to impact guest experience Engaged colleagues and a work environment characterized by collaboration Scope and start date by agreement Application Send your CV and cover letter in PDF format to [email protected]. Mark your application with "Receptionist Vänerport". Selection and interviews are ongoing, so please send your application as soon as possible. Unsure if you meet everything? Apply anyway! For us, the right personality and attitude are just as important as previous experience. We look forward to your application!

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