Do you want to work with customer service that makes a difference – where every customer interaction is an opportunity to create value? We are looking for someone who is driven to help customers, find solutions and work with advisory sales.
About us
Through innovative and sustainable solutions in energy and community services, we create a simpler and more sustainable everyday life for our customers. We are approximately 900 employees working together in areas such as electricity grids, electricity trading, water, district heating, waste, broadband, biogas and energy services. The customer front is the hub of customer relations and our mission is to create customer meetings that exceed expectations. Here we work together, develop our skills and help each other succeed.
About the position
As an advisory sales representative at Customer Front, you will become an important part of an engaged team and part of the technical utility's most important contact point with customers. You help customers via phone, email and chat and create a safe and professional experience in every interaction. The role involves both service and sales. You listen to customer needs, provide advice and present solutions that create value.
The role includes, among other things:
Providing service and advice to our private and business customers
Actively working with sales and upselling
Identifying customer needs and recommending the right products and services
Handling questions regarding contracts, invoices, prices and services
Working with customer cases and simpler investigations
At the beginning of your employment, you will receive a thorough introduction where you will learn about our business areas, products and working methods so you feel confident in the role.
About you
We are looking for someone who enjoys meeting people and who thrives in a role where service and sales go hand in hand. You are motivated by creating good customer experiences and like to find solutions that meet customer needs.
To succeed in the role, we believe that you:
have experience in customer service, sales or advisory work
are confident in dialogue with customers and enjoy building relationships
are driven by sales and see the opportunity in every customer interaction
are solution-oriented, curious and take responsibility
thrive with a fast pace and working towards set goals
are flexible, proactive and collaborate well with others
have good computer skills and are quick to learn new systems
You do not need any specific education, but high school competence or equivalent is a requirement.
You express yourself fluently in Swedish in speech and writing and have good knowledge of English. Additional languages, for example Arabic, Farsi, Kurdish or Somali, are merits. We place great emphasis on your personality and are looking for someone who wants to be part of developing the future of customer meetings together with us.
Other information
Start date: By agreement
Placement location: Brogatan 1 in Linköping, beautifully located next to Stångån
Scope: Full-time
Working hours: Office hours, weekdays 8am-5pm
Position: Fixed-term position for 6 months as a consultant via OnePartnerGroup, with good opportunities for extension and in the long term transition to direct employment with Tekniska Verken.
This recruitment is carried out in collaboration with OnePartnerGroup. If you have any questions, you are welcome to contact the responsible recruitment consultant and consultant manager Julius Danielsson at: [email protected] or 0730-464173.
Please note that due to GDPR we do not accept applications via email. All applicants will receive initial feedback within two weeks of submitting their application. If you have not received feedback within two weeks, we ask you to check that emails from us have not ended up in your spam folder, and that you have provided the correct email address in your profile with us.
Our recruitment process consists of the following steps: Phone interview, competency-based tests that measure problem-solving ability and personality (total time approximately 45 minutes), in-depth interview, reference checks, background check and customer interview.
Selection is ongoing, so do not hesitate to submit your application today – we look forward to reviewing it!Do you want to work with customer service that makes a difference – where every customer interaction is an opportunity to create value? We are looking for someone who is driven to help customers, find solutions and work with advisory sales.
About us
Through innovative and sustainable solutions in energy and community services, we create a simpler and more sustainable everyday life for our customers. We are approximately 900 employees working together in areas such as electricity grids, electricity trading, water, district heating, waste, broadband, biogas and energy services. The customer…