Loyalty Project Manager

Do you want to help develop long-term relationships with our members and donors and drive revenue for important environmental work? Naturskyddsföreningen is now seeking a project manager who wants to lead and develop our loyalty efforts. About the role As a loyalty project manager, you are responsible for developing and driving work to strengthen relationships with our members and donors. The goal is to increase engagement, build long-term loyalty, and contribute to increased giving. The role encompasses both strategic development work and operational implementation of loyalty activities. You are responsible for our telemarketing operations through contact with our external provider. You work continuously with monitoring results, key metrics, and scripts to ensure that operations develop and contribute to our goals. You are also responsible for planning and developing our loyalty member communications and mailings. You have overall responsibility for ensuring that member communications maintain high quality and are cohesive throughout the entire member journey, regardless of channel. The role involves budget responsibility as well as responsibility for planning, monitoring, and actively identifying development opportunities within your area of responsibility. You are placed in the Private Fundraising unit and work closely with colleagues in CRM and analytics as well as with specialists and other parts of the organization. We are in the process of implementing a new CRM system, which will further strengthen our ability to conduct high-quality, member-centered loyalty work. To match the requirements this role places on you, we see that you have: post-secondary education in a relevant field for the position several years of experience working with loyalty efforts, member development, or similar experience independently driving projects from planning to follow-up experience developing customer or member journeys and working with targeted communications experience working in CRM systems In addition, it is meritorious if you have: experience with Salesforce experience working and/or engagement within civil society Your personal qualities are important for you to thrive with us. Therefore, we expect you to: have developed self-leadership and take responsibility for planning, implementing, and following up on your work be creative, take initiative, and see opportunities to develop our loyalty efforts be structured and have a process-oriented work approach have good collaboration skills and build trusting relationships both internally and externally Welcome to submit your application by August 30! About Naturskyddsföreningen Naturskyddsföreningen is Sweden's largest environmental organization and a popular movement that has stood up for nature since 1909. We spread knowledge, shape public opinion, and influence decision-makers – locally, nationally, and globally. Climate, forests, agriculture, environmental toxins, water, oceans, and sustainable consumption are our most important work areas. Bra Miljöval is our environmental certification and Sveriges Natur is our member magazine. Together we have the power to make change. Naturskyddsföreningen wants to be an inclusive popular movement that reflects society, and we want this to permeate all of our operations. We want to be a workplace that is attractive to everyone, because we believe that a variety of perspectives, experiences, and backgrounds makes us even stronger. We work with competency-based recruitment aimed at recognizing each person's competence and thereby preventing discrimination. Other information The position is a permanent employment on a full-time basis. Start date as soon as possible by agreement. Naturskyddsföreningen applies a probationary period. Questions We only accept applications through our recruitment tool. If you have questions about the recruitment process, contact: Joanna Widstrand, HR Specialist, 076 188 50 24, [email protected] For questions about the position's content, contact: Filippa Wittenberg, Head of Private Fundraising, 08-702 63 38, [email protected] Union contact persons Unionen: Jakob Svensson, 072 014 87 84, [email protected] Saco: Clara Jonsson, 072 373 36 39, [email protected]

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