Product Expert at ELSYS

Description:

About Us About the Company Would you like to work at one of the world's leading IoT companies – right in the heart of Umeå? In this role, you will be our Product Expert and a key person in our international sales team. At ELSYS, we develop some of the world's most widely used LoRaWAN sensors for smart buildings. Our products are used in thousands of installations worldwide to measure temperature, humidity, presence, and indoor climate, among other things. Today, we are an established brand in the international IoT market, and the majority of our customers are outside Sweden. What makes ELSYS unique is that we develop the entire product ourselves. Everything is under one roof – from hardware development and software to production, sales, and marketing. We work closely together across departmental boundaries, which gives you a unique insight into the entire product development journey, from the first idea and prototype to the finished product in the hands of customers all over the world. At ELSYS, you also have the opportunity to make an impact. Ideas don't stay in the meeting room – they become reality. Your Responsibilities We are now looking for a Product Expert who wants to be the technical link between our products, our customers, and our development teams. You will help customers, partners, and colleagues succeed with our solutions through technical advice, training, and support. You will participate in customer meetings alongside our sales team, solve technical challenges, and ensure that our customers get maximum value from our products. We want to become more proactive in our customer relationships and identify technical needs earlier in the process. That's why you will play a central role in ensuring that customers receive the right solution from the start and that their experience with ELSYS is as excellent as possible. At the same time, you will work closely with our developers and bring the voice of our customers into product development. Your insights will be an important part of how the next generation of ELSYS products is shaped. You will, among other things: • Provide technical support to the sales department in complex customer conversations. • Participate in and sometimes lead technical customer meetings. • Train and support our resellers around the world. • Follow up on projects and deliveries to ensure customer satisfaction. • Manage and coordinate technical support issues. • Troubleshoot products, installations, and system solutions. • Manage the RMA process and technical verification of products. • Identify improvement opportunities in products, processes, and documentation. • Communicate customer feedback to product development and other parts of the organization. Your Profile We believe you have a technical education in electrical engineering, electronics, computer science, systems engineering, automation, programming, or equivalent experience from a technical role where you have worked with products, systems, troubleshooting, or technical consulting. We believe the right person is curious, technically sharp, and motivated by understanding how things work. Your educational background is less important than your ability to quickly learn new technologies and apply them in practice. You have likely worked in a technical role where you combined problem-solving with customer contact, for example in: • Technical support • Pre-sales • Technical consulting • Application support • Electronics or IoT • Industrial engineering • Telecommunications or networking We would like to see that you have experience working closely with customers and feel comfortable conducting technical discussions with both technical and non-technical people. We believe you have • Good technical understanding of electronics, systems, networking, or programming. • Experience with troubleshooting and technical problem-solving. • Very good English skills, both oral and written. • Ability to read and understand technical documentation. • Ability to use basic measuring instruments. • A structured and solution-oriented approach to work. To thrive with us, we believe you are • Curious and quick to learn new things. • Outgoing and communicative. • Independent and initiative-taking. • Business-minded and service-oriented. • Humble and collaborative. • Someone who sees opportunities and drives improvements instead of waiting for instructions. Why You'll Thrive at ELSYS With us, you get to work in an innovative tech company with customers all over the world. We are approximately 18 employees in Umeå and offer an environment where decision-making is fast, ideas are valued, and where you have the opportunity to influence both your own role and the company's development. You will work with advanced technology, international customers, and competent colleagues in an organization where commitment, innovation, and customer focus permeate the business. Employment Information Location: Umeå Scope: Full-time Reports to: Chief Sales Officer (CSO) Start date: By agreement Work is mainly conducted during daytime hours, but some flexibility may be required as we work with customers and partners in different parts of the world. Occasional travel for trade shows, customer meetings, or partner activities may occur. Application We are working with Clockwork on this recruitment. You are welcome to contact Andreas Christiansen by email: [email protected] if you have any questions. Selection is ongoing, so don't delay submitting your application. We look forward to receiving your application and having you become an important part of ELSYS' continued growth journey!About Us About the Company Would you like to work at one of the world's leading IoT companies – right in the heart of Umeå? In this role, you will be our Product Expert and a key person in our international sales team. At ELSYS, we develop some of the world's most widely used LoRaWAN sensors for smart buildings. Our products are used in thousands of installations worldwide to measure temperature, humidity, presence, and indoor climate, among other things. Today, we are an established brand in the international IoT market, and the majority of our customers are outside Sweden. What makes…

Overview

Type

job

Status

active

Visibility

public

City

UMEÅ

Address

Vasagatan 6B

GPS

63.82464197099, 20.265641740853copyopen in

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Phone

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Views

3

Published

7. 7. 2026

Edited

30. 7. 2026

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