Portfolio and Model Manager ITSM, Stockholm

Transportstyrelsen · Full-time

Transportstyrelsen, Stockholm, Sweden

We make society work for people on the move, on rails, in the air, and at sea. That's why we need the best talent. Our mission is important and makes a difference in everyday life – for both individuals and businesses. At our organization, we take responsibility, treat everyone well, and respect differences. As an employee, you contribute to a sustainable future. About the Job Are you someone who can see the bigger picture in complex IT services and develop structures for design and delivery? We are now seeking a Portfolio and Model Manager for IT Service Management for our IT governance unit. Your task will be to drive the strategic development and management of our IT services, as well as the associated service organization. As Portfolio and Model Manager, you will be responsible for the lifecycle of IT services from design and development, to operations and decommissioning. You will ensure that IT services are of high quality and efficient, and that they meet the organization's objectives. In this role, you will work on developing and managing a clear structure for the service portfolio and catalog, where you analyze and provide recommendations on content. Are you ready to take on the strategic overall responsibility for ensuring that the Swedish Transport Agency's IT services are designed, managed, and delivered to meet both the organization's current needs and future requirements? We welcome your application! You Matter to Us Do you enjoy working together with others and want to develop in your professional role? At our organization, you can expect career development, trusting management-employee relationships, and a sustainable work life. We are a secure employer that cares about your health with time for wellness activities during work hours, flexible working hours, generous vacation days, and paid leave days. Read more about working at the Swedish Transport Agency Your Responsibilities - Drive strategic development and management of the service organization - Ensure that IT services are effective and meet the organization's objectives - Develop and maintain a clear structure for the service portfolio, catalog, and its content, including overarching KPIs - Conduct portfolio analysis by evaluating existing services and providing recommendations on the content of the service portfolio and catalog - Provide comprehensive support for competency development in IT Service Management You Must Have - University degree in IT, Systems Science, Engineering, or equivalent knowledge that we consider equivalent - Very good understanding of ITIL, service management, and IT delivery processes - Several years of broad experience working with IT Service Management, such as IT service manager, service delivery manager, or portfolio manager - Experience with lifecycle management of IT services, preferably across multiple technology layers (e.g., applications, infrastructure) - Experience with strategic focus and working at the intersection between IT and business - Basic technical understanding of infrastructure, integrations, application operations, security aspects, and IT environment management - Understanding of budgeting, cost tracking, and business value related to IT It is Advantageous if You Also Have - ITIL certification or similar framework certification - Broad experience and understanding of IT organization structure - Experience with ITSM tools (e.g., ServiceNow, Jira Service Management) - Experience with agile methods and management models such as Scrum, DevOps, and PM3 - Experience from the public sector or regulated environments - Experience with application lifecycle management, product management, or continuous improvement - Experience with change management We Want You to - Work well with complex issues, see the bigger picture, and solve complicated problems. You can plan, organize, and prioritize work efficiently - Analyze and communicate complex information in a clear and adapted manner, and ensure that messages are understood and expectations are clear for all stakeholders - Build trust, be relationship-focused, and create collaboration among different stakeholders - Initiate activities, take initiative for improvements, and drive them to completion - Have a broad perspective on issues, see the long-term significance and consequences of things, and adapt your actions accordingly Great weight will be placed on personal suitability. More Information The employment is permanent with placement in Örebro, Norrköping, Borlänge, or Stockholm. Since the majority of the IT department is based in Örebro, weekly travel will occur in the position if you are based elsewhere. Employment terms to be agreed. We normally apply a probationary period. Remote work is possible based on operational needs, up to 3 days per week. Employment with us may involve placement in a security-classified position. A security check with record verification under the Security Protection Act (2018:585) may therefore be conducted. For some of our security-classified work tasks, Swedish citizenship is required. For questions, please contact Unit Manager Krister Siggesjö, 010-495 3065, [email protected]. ST, Mikaela Schmidt and Saco-S, Benedicte Johansson can be reached via our switchboard at 0771-503 503. We do not want recruiters and staffing agencies to contact us. How to Apply Apply through our website and attach a complete CV and a personal letter marked with reference number TSG 2026-6958, no later than September 17, 2026. If you have protected personal information, submit your application by mail or contact the recruiting manager for information on how to proceed. In your application materials, you need to describe how you meet the requested qualifications and merits. If you advance in the process, educational certificates and service certificates that support the knowledge and experience relevant to the position must be provided. Click on the following link to apply for the job https://www.transportstyrelsen.se/sv/om-oss/jobba-hos-oss/lediga-jobb/details?jobId=948355. In the next step, you can then click the "Apply for the job" button on the right. We look forward to welcoming you as our new colleague!