Service Manager at Höganäs Bilservice AB - Autoexperten

Would you like to combine your interest in vehicles and workshop operations with leadership, customer relations, and business development? Höganäs Bilservice AB is now seeking a driven and confident Service Manager who wants to take full responsibility for operations and be part of developing the business long-term. As Service Manager, you'll have a central role in the business, where you're responsible for daily operations while actively working with personnel, customers, finances, and the business's continued development. We're looking for someone with a mechanical background and practical workshop experience, but who also has an interest and understanding of finances, administration, and business operations. This is a role for someone who thrives close to operations and who isn't afraid to roll up their sleeves when needed. About the Role As Service Manager, you have overall responsibility for ensuring the workshop functions efficiently and develops in the right direction. You plan and structure daily work, follow up on results and key metrics, and ensure that customers and employees have the right conditions to succeed. You'll have personnel responsibility and be a present leader who creates engagement, clarity, and structure in day-to-day operations. At the same time, you need a business perspective and the ability to monitor the business's finances and results. The role includes, among other things: - Lead and develop daily workshop operations - Have personnel responsibility and be a present and clear leader - Plan, structure, and allocate daily work - Follow up on finances, results, and relevant key metrics - Ensure that operations achieve set goals - Actively work with customer relations, service, and satisfaction - Manage and follow up on spare parts and spare parts flows - Ensure quality, work environment, and safety in operations - Develop work methods and processes for a more efficient workshop - Identify areas for improvement and drive the business forward - Be an important part of the company's continued development and growth You'll be a vital person in operations and are expected to take responsibility for the whole—from personnel and customers to finances, quality, and daily operations. We're Looking for You If We believe you have several years of experience in the automotive or workshop industry and a good understanding of how a workshop functions in practice. To succeed in this role, we'd like to see that you have: - Mechanical background and practical workshop experience - Experience with spare parts and spare parts management - Administrative experience - Experience with finances and financial follow-up - Ability to follow up on results, key metrics, and business development - Experience with personnel responsibility and leadership - Ability to plan and structure daily work - Clear customer focus and ability to build good customer relations - Willingness and ability to take responsibility for workshop results and development - Understanding of work environment, quality, and safety - Good computer skills - Strong drive, responsibility, and ability to make decisions Meritorious It's an advantage if you also have experience or knowledge in: - Alcohol interlocks - Vehicle electronics - Vehicle diagnostics and troubleshooting - Managing a workshop or similar operations - Workshop systems - Sales and active customer engagement - Relevant education in vehicles or technology Who Are You? As a person, you're confident, driven, and solution-oriented. You enjoy taking responsibility and have an easy time making decisions when the situation requires it. You're a natural leader who can create structure and clarity, while remaining unpretentious and willing to participate in practical operations. You understand that a successful workshop is built on engaged employees, satisfied customers, and sound finances. You don't need to know everything on day one – what matters most is that you have the right experience, drive, and attitude, and want to develop together with the business. This is an opportunity for you who want to be part of developing a business long-term. We're not looking for a service manager who wants to sit in an office and only handle administration. We're looking for someone who wants to be close to operations, employees, and customers, who sees what needs to be done, and who takes responsibility for making it actually happen. You'll have the opportunity to influence business development, work methods, and results, and will become an important part of Höganäs Bilservice AB's continued journey. Application In this recruitment, we collaborate with Bergvik & Partners. For any questions about the role, you can reach recruitment consultant Robin Ring at [email protected]

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